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Unemployment Claims Management Service

Complete Payroll's unemployment claims service unloads the burden from employers and gives it to professionals, which saves you time and leads to more wins and lower overall unemployment costs.

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About This Service

Unemployment insurance has always been costly for employers. And the new Unemployment Insurance Integrity Laws require more detail at the initial claims stage. Most of the time the burden to answer all of these questions falls on the employer - which leads to fewer wins and higher overall unemployment costs.

Complete Payroll's unemployment claims service unloads the burden from employers and gives it to professionals, which saves you time and leads to more wins and lower overall unemployment costs.

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Account Support

An experienced and professional Account Executive who will provide personalized management reports, along with program-specific education and training materials to ensure continued program improvement.

Claims & Hearing Support

An experienced, knowledgeable Claims Examiner to ensure a timely, full and complete response is delivered on every claim, every time. And an experienced, knowledgeable Hearing Coordinator to provide unemployment hearing support from preparation to representation.

Tax Support

An experienced, knowledgeable Tax Manager to ensure accuracy and compliance in all areas of unemployment tax management, along with education and training in tax trending and improvement areas to ensure maximum effectiveness in tax savings.

Let a pro handle your unemployment claims to save time and money. Complete the form to learn more or get started.

Improved win and compliance percentage, guaranteed.

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Win More Challenges

Our team does this every day, so when you need to challenge an unemployment claim, you're much more likely to win with us. In fact, our team wins more than 92% of the unemployment claims it challenges.

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Save Time

Challenging unemployment claims isn't a productive use of your time. You're much better suited focusing on more bigger priorities. Each of our clients is assigned a team of experts to manage each phase of the unemployment claims process.

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Keep Your Premiums Down

The fewer successful unemployment claims filed against you will result in a lower premium throughout the year. And the program management team provides customized reports to assist with program goals that correspond with your company’s internal goals.

These improvements will reduce your unemployment taxes.

They give the client the feeling that no matter how large or small, we are entitled to excellent customer service. They provide training materials that we incorporate into our manager training, as well as offer the service to train as well. Bottom-line, I highly recommend them. I was extremely dissatisfied with my previous unemployment vendor, I have not regretted my move for a minute.

Director, Employee Services

The service from start to finish has been exemplary and on a professional, knowledgeable, yet friendly level that far exceeds any other vendor we have come to deal with each day. They are in a class of their own for unemployment vendors.

Talent Management Compliance Manager

Since they took over, we have seen our win rate rise by 20-30%. They have taken a personal approach to our business and the unique situations we are in. Overall, they have gone far beyond expectations in regards to handling unemployment claims.

Payroll Tax and Training Supervisor

They have improved our unemployment process and positively affected our bottom line. Their highly knowledgeable staff provides prompt feedback and direction – they are a reliable partner, whose opinion we value. Their personalized reports are very helpful in understanding savings and improvement areas and our constant contact with our team keeps us on track to meet our performance goals.

Director, Employee Relations

Frequently Asked Questions

Get the answers to your frequently asked questions below. If you still have questions, or would like to get started, contact us by completing the form at the bottom of this page.

What legal paperwork is involved?

We take care of preparing and submitting all the state documents. You just need to sign them and send them back to us for processing.

How will I be able to access my data?

We offer a host of flexible and secure options to electronically gather your separation, wage and location information.

What kind of support will I get?

An experienced, well-trained claims consultant will be assigned to handle all your claims. Their mission will be to win every claim at the initial claim stage by providing the detailed information the state requires.

How does the appeals review and processing work?

A thorough review of each determination will be conducted by an appeals coordinator assigned to your account. This person will have many years of UC experience and will be supervised by our on-staff legal counsel. Carefully-crafted appeals will be sent on all cases requiring a protest.

How would we prepare for hearings?

The same appeals coordinator will also prepare your management team for all hearings. By handling the case from the outset, you can be assured your team is getting timely, consistent and thorough preparation on each case. We also can provide expert representation at any hearing, whether it’s a telephone hearing or a live hearing, anywhere in the United States.

Will I get any tax-related guidance or consulting?

A UC tax analyst will be assigned to your account to provide proactive and thorough tax analysis, including rate verifications, joint account analysis and voluntary contribution recommendations. In addition, our tax team is available to assist in any UC tax-related project such as impact analysis, rate projection or an acquisition or merger. Our staff can also do a complex tax audit going back up to 3 years to recover overpayments.

Will I be able to access reports?

Customizing our reports to your specifications allows the report to be user-friendly to you and your staff, making it a valuable tool in helping reduce your unemployment costs.

This flexible and secure system allows your corporate and field management the freedom to review your unemployment experience 24/7 from any computer. Each user is given a unique log-in, password and set-up to see only the reports you designate them to see.

Is there any training and education involved?

 We offer training via webcast or in- person to address any aspect of unemployment cost control. We tailor our presentation, utilizing your actual unemployment cases and incorporating how your specific policies and procedures are impacting your ability to win cases. We can also provide you with training and educational content for you to utilize in your own company for training programs or modules.

Do I have to sign a long-term contract?

Our contracts are designed to meet your needs and expectations. We do not require long-term contracts, and we do not have complicated terms.


Save Time & Money. Win More Claims.

Our dedicated team has developed the ideal combination of strategies to achieve the maximum savings for your company. Whether you’re looking for a reliable team to audit your claims, or for employment verification services, we understand your specific needs and offer customized services to achieve the best possible results.

Let a pro handle your unemployment claims to save time and money. Complete the form to learn more or get started.


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