<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=690758617926394&amp;ev=PageView&amp;noscript=1">
Skip to content
Mega Menu_newspaper_438174_24px Payroll Country Blog

Your constant source for helpful, useful, and entertaining content about payroll, human resources or anything else that will help you manage your workforce.

Mega Menu_Video Series_clapper_438174 Video Series
PeopleWork

Conversations with experts in a wide range of HR/HCM topics, for the benefit of anyone whose job it is to manage a workforce or take care of people.

Ashley Explains

Our Implementation Manager Ashley Hamilton gives you the facts about tax, labor laws, and a whole lot more.

Unfiltered HR

Our very own Jen Strait and Emily Martin from Ally HR Partners tackle common HR issues and provide practical advice to help you manage your workforce more effectively!

Mega Menu_Demo Video Library_video-player_438174 Demo Video Library

Welcome to our comprehensive - yet growing - library of instructional how-to videos that focus on a variety of functions across our software platforms. Scroll down and filter by category or use the search bar to find exactly what you're looking for.

Mega Menu_Resource LIbrary_book_438174 Resource Library

A robust library of guides, kits and tools designed to educate and support anyone responsible for payroll, HR or managing a workforce of people.

Mega Menu_Employer Guides_user-guide_438174 Employer Guides

An extensive and ever-growing library of super handy employer guides on everything from human resource topics, important Labor Law updates, how to approach payroll for your company's industry, and much more.

Mega Menu_Software Downloads_download_438174 Software Downloads
Software Downloads

Quickly reference and download software platforms, installation guides, middleware and other critical files you may need as a client to properly process critical payroll and HR functions with Complete Payroll. 

Mega Menu_What Is Payroll Country_landscape_438174 What is Payroll Country?

In Payroll Country, people come first, manners aren't optional and a job isn't done until it is. Sure, we're headquartered in a small, rural town. But Payroll Country isn't just where we're from. It's our philosophy of how business should be conducted. Welcome!

Mega Menu_Careers_career_438174 Careers

It's not about where we work, it's about how we work. And, more importantly, how we work together.

Mega Menu_Client Referral Program_teamwork_438174 Client Referral Program

Earn payroll credit for bringing your colleagues and friends to Payroll Country!

Mega Menu_Client Testimonials_rating_438174 Client Testimonials

Check out what some of our most loyal clients have to say about their Payroll Country experience, or leave some kind words about your own. 

Our Solutions

Humans are your best resources. They should be paid, managed and supported with enterprise technology and people that care. Learn all the ways Complete Payroll can help.

People Solutions for People People

You do what you do because you care about people. Same here. Call us old-fashioned, but we think modern, enterprise HCM technology should be supported by people who really care. That's why you're going to love it in Payroll Country.

Debbie Klymkow

Boulevard Van City

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Eileen Reeves

Catholic Charities

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Elmira Dewes

Elite Roasters

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Emily Wyse

Wyse Properties

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Howard Clarke

H Clarke Services

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Jeff Allen

Crossroads House

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Lisa Carpenter

Olean Wholesale Grocery Coop., Inc.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Elvira Aletta

Explore What's Next

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

Rachelle Lyons

JD Burkhardt, Inc.

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Lisa Lyons

Attica Auto Supply Inc

Friendly, answered all my questions, and never felt hurried.

Allie Phillippi

Eden Ale House

Awesome trainer-- very knowledgeable, friendly and patient!

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Amanda Hicks

Revive Buffalo, LLC

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Laurie Koerner

Shades Unlimited Inc

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer!

Michelle Bromstead

Freed Maxick CPAs PC

Your personal attention to every client really stands out!

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Friendly employees, lots of resources. 

Kathy Cassetta

Cassetta Agency Inc

You have the best employees working for you. They are professional and a delight to work with!

Ami Blackmore

Exchange Redemption Inc

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Joe Czerny

Mercy Flight Inc

Service reps are so helpful and always available. Andrea is the best!

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Nancy Christodoulides

JW Pepper LLC

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

Joanne Basher

MD Meyers Properties LLC

You are the best in all areas: Payroll and HR. Thank you!

Jasen Meyers

J. Meyers Contracting LLC

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Nancy Miller

Town & Country Family Restaurant

Very friendly staff, and you are always on top of the services you offer.

Great service, reports are easy to read with large prints and online service is user friendly.

Nicole Begin

Town of Pembroke

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Katherine Jordan

Regional Truck & Trailer

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

I have been very happy with the associates that I have worked with over the years!

Roberta Cesar

PUSH Buffalo, Inc.

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Great customer service and very user friendly!

James Wallace

Mercy Flight

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

Ronald D. Brown

Ronald D. Brown Landscaping

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Susan St. Cyr

RJW Services LLC

Everytime we have called in for any reason we have always ben taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Heidi Riggs

CH3 Biosystems

Always good customer service. Very helpful whenever needed. Perfect payroll.

Lena Raimondo

Parkside Fire & Security

Never an issue. Always supportive.

Our Core Solutions

CP_Iconography_Payroll_dark_crop

Payroll Processing

With Complete Payroll, you don’t have to trudge through the muddy waters of payroll process, tax and paper trails all by your lonesome.

CP_Iconography_Timekeeping_dark_crop

Time & Attendance

Automating your time and attendance saves you time, money and turns labor costs into a competitive advantage.

CP_Iconography_HCM_dark_crop

HR Software

An easy-to-use, cost-effective, cloud-based HCM software platform to manage the entire employee lifecycle.

Debbie Klymkow

Boulevard Van City

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Eileen Reeves

Catholic Charities

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Elmira Dewes

Elite Roasters

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Emily Wyse

Wyse Properties

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Howard Clarke

H Clarke Services

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Jeff Allen

Crossroads House

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Lisa Carpenter

Olean Wholesale Grocery Coop., Inc.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Elvira Aletta

Explore What's Next

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

Rachelle Lyons

JD Burkhardt, Inc.

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Lisa Lyons

Attica Auto Supply Inc

Friendly, answered all my questions, and never felt hurried.

Allie Phillippi

Eden Ale House

Awesome trainer-- very knowledgeable, friendly and patient!

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Amanda Hicks

Revive Buffalo, LLC

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Laurie Koerner

Shades Unlimited Inc

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer!

Michelle Bromstead

Freed Maxick CPAs PC

Your personal attention to every client really stands out!

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Friendly employees, lots of resources. 

Kathy Cassetta

Cassetta Agency Inc

You have the best employees working for you. They are professional and a delight to work with!

Ami Blackmore

Exchange Redemption Inc

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Joe Czerny

Mercy Flight Inc

Service reps are so helpful and always available. Andrea is the best!

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Nancy Christodoulides

JW Pepper LLC

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

Joanne Basher

MD Meyers Properties LLC

You are the best in all areas: Payroll and HR. Thank you!

Jasen Meyers

J. Meyers Contracting LLC

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Nancy Miller

Town & Country Family Restaurant

Very friendly staff, and you are always on top of the services you offer.

Great service, reports are easy to read with large prints and online service is user friendly.

Nicole Begin

Town of Pembroke

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Katherine Jordan

Regional Truck & Trailer

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

I have been very happy with the associates that I have worked with over the years!

Roberta Cesar

PUSH Buffalo, Inc.

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Great customer service and very user friendly!

James Wallace

Mercy Flight

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

Ronald D. Brown

Ronald D. Brown Landscaping

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Susan St. Cyr

RJW Services LLC

Everytime we have called in for any reason we have always ben taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Heidi Riggs

CH3 Biosystems

Always good customer service. Very helpful whenever needed. Perfect payroll.

Lena Raimondo

Parkside Fire & Security

Never an issue. Always supportive.

Time & Attendance Solutions

Employee Scheduling Platform

Employee Scheduling

Manage complex schedules, ensure qualified coverage, give employees scheduling control and expedite shift changes.

Automated Timekeeping Platform

Automated Timekeeping

Cloud-based automated timekeeping simplifies payroll processing, ensures compliance and reduces labor costs.

CP_Iconography_TimeClocks_dark_crop

Time Clocks

Physical time clocks, mobile apps, web browser punching, badge cards and biometrics for tracking time worked.

Talk to Sales

Let us help you turn labor costs into a competitive advantage. ⚡️

Talk to Sales

Let us help you turn labor costs into a competitive advantage. ⚡️

Additional Text

HR & Administrative Solutions

CP_Iconography_HCM_dark_crop

HR Support

CP_Iconography_EmployeeHandbooks_dark_crop

Employee Handbooks

CP_Iconography_BackgroundChecks_dark_crop

Background Checks

CP_Iconography_LaborLawPosters_dark_crop

Labor Law Posters

CP_Iconography_PaydayAdvances_dark_crop

Payday Advances

CP_Iconography_ACAReporting_dark_crop

ACA Reporting

CP_Iconography_WorkersCompInsurance_dark_crop

Worker's Compensation

CP_Iconography_UnemploymentClaims_dark_crop

Unemployment Claims

CP_Iconography_NYSSexualHarrassmentCompliance_dark_crop

NYS Sexual Harassment Prevention