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Mega Menu_newspaper_438174_24px Payroll Country Blog

Your constant source for helpful, useful, and entertaining content about payroll, human resources or anything else that will help you manage your workforce.

Mega Menu_Video Series_clapper_438174 Video Series

Conversations with experts in a wide range of HR/HCM topics, for the benefit of anyone whose job it is to manage a workforce or take care of people.

Ashley Explains

Our Implementation Manager Ashley Hamilton gives you the facts about tax, labor laws, and a whole lot more.

Unfiltered HR

Our very own Jen Strait and Emily Martin from Ally HR Partners tackle common HR issues and provide practical advice to help you manage your workforce more effectively!

Mega Menu_Demo Video Library_video-player_438174 Demo Video Library

Welcome to our comprehensive - yet growing - library of instructional how-to videos that focus on a variety of functions across our software platforms. Scroll down and filter by category or use the search bar to find exactly what you're looking for.

Mega Menu_Resource LIbrary_book_438174 Resource Library

A robust library of guides, kits and tools designed to educate and support anyone responsible for payroll, HR or managing a workforce of people.

Mega Menu_Employer Guides_user-guide_438174 Employer Guides

An extensive and ever-growing library of super handy employer guides on everything from human resource topics, important Labor Law updates, how to approach payroll for your company's industry, and much more.

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Software Downloads

Quickly reference and download software platforms, installation guides, middleware and other critical files you may need as a client to properly process critical payroll and HR functions with Complete Payroll. 

Mega Menu_What Is Payroll Country_landscape_438174 What is Payroll Country?

In Payroll Country, people come first, manners aren't optional and a job isn't done until it is. Sure, we're headquartered in a small, rural town. But Payroll Country isn't just where we're from. It's our philosophy of how business should be conducted. Welcome!

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Careers in Payroll Country

It's not about where we work, it's about how we work. And, more importantly, how we work together.

Mega Menu_Client Referral Program_teamwork_438174 Client Referral Program

Earn payroll credit for bringing your colleagues and friends to Payroll Country!

Mega Menu_Client Testimonials_rating_438174 Client Testimonials

Check out what some of our most loyal clients have to say about their Payroll Country experience, or leave some kind words about your own. 

Rochester, NY Payroll & HR Solutions

Solutions for every organization from Brighton to Webster, and everywhere in between.

Request a Quote

Submit the form, and someone from our Rochester team will get back to you ASAP!

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CP_Avatar_900RS_Christina DeGroff_20191218

Christina DeGroff

Rochester, NY. The Flower City.

Whatever you want to call it… we call Rochester home. And, hundreds of local businesses in Central New York have been calling Payroll Country home for over 25 years. From Brighton to Webster, we've got the Rochester area's Payroll, HR, and HCM needs covered. 


Meet the Rochester Sales Team

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Account Executive

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Anthony Lodato

Account Executive

CP_Avatar_1800RS_Michaela Neer_20220916


Account Executive

Trish Mastrodonato_20240516_450RS

Trisha Mastrodonato

Account Executive

The Rochester Sales Team is Hiring Account Executives!

Request a Quote

You've met the Rochester team. Now, we want to meet you.

Tell us a little about your organization and how we can help, and someone will get back to you right away.

We have helped hundreds of Rochester businesses with...


Payroll Processing

Your people and taxes are paid accurately and on time, and your business always stays compliant, no matter what.


Time & Attendance

Intelligent hardware and software to accurately track employee hours and time off requests, and manage schedules.


Human Capital Management

A powerhouse software platform to manage the entire employee lifecycle, from hire to retire.


Employee Handbooks


Affordable Care Act


Background Checks

... and (a lot) more!

Don't Just Take Our Word For It

Here's what some of our happiest clients have to say about their Payroll Country experience.

Arden Neubauer

Hunt Hollow Ski Club

My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Carol Grover

Keuka College

They have gone above and beyond. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll.

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy Schuth

Hilton Health Care PC

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Christina Wagar

Dr. Christopher Mozrall

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Colleen Koll

Shear Ego Salon & Spa

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Diane Romano


People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Don Cunningham

Town of Bergen NY

Comprehensive reporting gives all the details needed and an organization can operate with peace of mind knowing that payroll is taken care of.

Eileen Reeves

Catholic Charities

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Jeff Allen

Crossroads House

Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. 

Joanna Bates

Inn at Houghton Creek

Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

John Worth

Town Of Pembroke

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

Linda Moore

Tiffany Transportation Services LTD.

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Nancy Woolver

Financial Service Company

What I love most about Complete Payroll is the quick resolution and response. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul Martin

Elite Armed Response Service, LLC

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Shane Gustafson

A Gust of Sun Winery

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

Sue Horn

Brian Horn's Auto Repair, Inc.

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

Teresa Bullock

Sorge's Restaurant

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who make me feel like a person not an account! My girl Lacy is great!

Teresa Jackson

Dudley Poultry

Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. 

Tina Canali

Chemung County SPCA

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

My CSR, Andi, is the bomb! She's always friendly makes me feel like she has carved time out for ME. The personal touch means so much!

Peter Varlan

Mitchell T. Yencer

Things go quite smoothly and I have a very good rep: Megan!

Norlene Boone

GP Rochester, Inc.

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Cindy Van Buren

Heritage Packaging

Great customer support and service!

Frances Sweeney


The service that we have received has been EXCELLENT! When I stepped into the payroll position I had many questions and had to call our support person Lindsay Ezard and I can't say enough about her patience and support that she provided me. You are lucky to have her on your team! Over the year we have had different situations that have come up and everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Lora Miller

Tim's Trim Inc

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Great customer service on a personal level.

Donna Carey

Thomas P. Shea Agency

Ashlee is great to deal with. And before her, LeeAnne was great.

Customer Service and payroll representatives are excellent!

Sally Kovatch

Nothnagle Drilling, Inc

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

Teri Peters

Long Pond Pediatrics

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Nicole Begin

Town Of Pembroke

Love working with CPP. They have made life so much simpler for me.

Laurie Merrill

Light House Station, LLC

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

The customer service is beyond compare!

Barbie Gozelski

LeRoy Country Club

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Patricia Gilbertson

GLG Development Corp.

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Elizabeth Barefoot

Barefoot Septic & Sewer Inc

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

Kris Dussmann

Coordinated Plan Inc

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Margaret Urlacher

Pittsford Realty Corp

Customer Service is awesome! Love Andrea 😀

Michelle Bromstead

Freed Maxick CPAs PC

Your personal attention to every client really stands out!

Janet Olivieri

Pfisterer Lapp LLC

I have complete confidence in CPP and my Account Executive, Todd 😀

Patty Dugan

Lynn-Ette & Sons Inc

Any time I need anything we always have a prompt response from you.

Kris Dussmann

Coordinated Plan Inc

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Joanne Basher

MD Meyers Properties LLC

You are the best in all areas: Payroll and HR. Thank you!

My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.

Kathy Lott

Blowers Agra Service Inc

Efficient, knowledgeable, User-Friendly!

Darlene Martin

Creative Food Ingredients

Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.

Great customer service on a personal level.

Nancy Olson

Pride Mark Homes

Payroll Software is easy to use and very helpful customer service reps!

Patricia Gilbertson

GLG Development Corp.

Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Frances Sweeney


I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!

Kristin Harrington

Kristin Harrington LLC

Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!

Your customer service support is second to none.

Elizabeth Barefoot

Barefoot Septic & Sewer Inc

We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!

Cindy VanBuren

Heritage Packing

Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.

Roxanne Ham

Forsyth & Forsyth

Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.

Kristin Harrington Harrington

Kristin Harrington LLC

Amazing small business support!

Your company scores high in customer service. Lacy Smart is awesome!