Rochester, NY Payroll, HR, and HCM Services

Payroll, HR and HCM Solutions for Employers in Rochester and Central New York

Rochester, NY. The Flower City.

Whatever you want to call it… we call Rochester home. And, hundreds of local businesses in Central New York have been calling Payroll Country home for over 25 years. From Brighton to Webster, we've got Central New York's Payroll, HR, and HCM needs covered.

Rochester and Payroll Country: Made for Living

Meet the Rochester Team!

Sydney Underwood

Regional Sales Manager

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Todd Caroccio

Account Executive

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Adrianna D'Alonzo

Account Executive

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Christina DeGroff

Account Executive

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Dave Meyers

Account Executive

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Payroll Processing

When it comes to payroll for your staff, there’s a truckload of stuff to remember. With Complete Payroll, you don’t have to trudge through the muddy waters of payroll processing, tax and paper trails all by your lonesome.

It's not just about saving time. Working with a payroll company is also about accuracy, timeliness, staying compliant and often, saving money. And it’s exactly what we do best.

Human Resources

Whether it's an employee handbook that can serve as the first line of defense in a lawsuit, a clear understanding of labor laws, or effective hiring an onboarding practices - expert HR can be the key to protecting and growing your business.

Every organization - no matter its size - deserves Fortune 500-level HR expertise, from a partner who is invested in your success. We work with over 80,000 small businesses because we know the specific challenges, rules, and regulations that you're dealing with. And, we know the best strategies for managing them.

Time and Attendance

Effective Time and Attendance turns labor cost into a competitive advantage. Complete Payroll offers a variety of software and hardware tools to meet your specific needs for time tracking and scheduling.

Trade a couple bucks for a couple hours. Automated time and labor services don’t just make your life easier by unloading the mundane tasks of manually entering payroll, it also saves you money.

Whether your needs are basic or extremely complex we have an option and we can customize a time and attendance solution for your specific needs.

Labor Law Posters

Our automated poster compliance service takes all the worry and guesswork out of labor law poster compliance.

Employee Handbooks

While not required by law, a comprehensive employee handbook is a very important tool that most HR experts agree every company should have.

Background Checks

Background screening sends a message to your employees, vendors, and clients that you are serious about safety.

Worker's Comp

Complete Payroll is not an insurance broker, but we can help you shop for the best Worker's Compensation Insurance policy for your business.

Don't Just Take Our Word For It

See what your neighbors are saying about us...

Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerHunt Hollow Ski Club
hunthollow.com

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Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

Bobby LuuKenrick Maintenance Corporation
kenrickfirst.com

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc
tore.com

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College
keuka.edu

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

Cathie ReneRochester Hearing and Speech
rhsc.org

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc
fingerlakeswrestlingclub.com

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthHilton Health Care PC
hiltonhealthcare.com

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa
shearego.com

People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Diane RomanoROMOLD Inc.
romold.net

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamTown of Bergen NY
bergenny.org

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Eileen ReevesCatholic Charities
ccwny.org

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

Jeff AllenCrossroads House
crossroadshouse.com

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Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInn at Houghton Creek
www.innathoughtoncreek.com

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Of Pembroke
townofpembroke.org

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Service Company

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkFillmore Wesleyan Church
fillmorewesleyan.church

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinElite Armed Response Service, LLC

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

Shane GustafsonA Gust of Sun Winery
agustofsun.com

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

Sue HornBrian Horn's Auto Repair, Inc.

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

Susan MunschEvergreen Trails Campground
evergreentrails.com

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who make me feel like a person not an account! My girl Lacy is great!

Teresa BullockSorge's Restaurant
sorges.com

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Teresa JacksonDudley Poultry
dudleypoultry.com

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

Tina CanaliChemung County SPCA
chemungspca.org

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Denni Harbaugh Independent Title Agency, LLC
fasttitles.com

Things go quite smoothly and I have a very good rep: Megan!

Peter VarlanMitchell T. Yencer
eyesite-ny.com

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Norlene BooneGP Rochester, Inc.
greater-rochester.pauldavis.com

Great customer support and service!

Cindy Van BurenHeritage Packaging
heritagepackaging.com

The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

Frances SweeneyCPM Golf, LLC
deerfieldcc.com

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Peg MillerFreed Maxick CPAs PC
freedmaxick.com

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Lora MillerTim's Trim Inc
timstrim.com

Ashlee is great to deal with. And before her, LeeAnne was great.

Donna CareyThomas P. Shea Agency
statefarm.com

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Barbie GozelskiLeRoy Country Club
leroycc.com

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com

Love working with CPP. They have made life so much simpler for me.

Nicole BeginTown Of Pembroke
townofpembroke.org

Customer Service and payroll representatives are excellent!

Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
jeccabinetmakers.com

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

Sally KovatchNothnagle Drilling, Inc
nothnagledrilling.com

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Teri PetersLong Pond Pediatrics
longpondpeds.com

The customer service is beyond compare!

Laura LaneLivingston County Area Chamber Of Commerce
livingstoncountychamber.com

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Beau BibeauRochester Dog Walkers LLC
rochesterdogwalkers.com/

Customer Service is awesome! Love Andrea 😀

Margaret UrlacherPittsford Realty Corp

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

Laurie MerrillLight House Station, LLC
thelighthousestation.org

Your personal attention to every client really stands out!

Michelle BromsteadFreed Maxick CPAs PC
freedmaxick.com

I have complete confidence in CPP and my Account Executive, Todd 😀

Janet OlivieriPfisterer Lapp LLC
www.lappinsulators.com

Any time I need anything we always have a prompt response from you.

Patty DuganLynn-Ette & Sons Inc
lynnettefarms.com/

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com/

So... is your current payroll and HR solution anything less than perfect?

Let's Talk.

Whether you're ready to make a move to Payroll Country, or you just want to pick the brain of one of our specialists,

Simply fill out the form and one of the account executives from our Rochester office will respond within one business day to start a conversation about how Complete Payroll can help.

Rochester, NY Payroll & HR Services

Solutions for every organization from Brighton to Webster, and everywhere in between.

Payroll, HR and HCM Solutions for Employers in Rochester and Central New York

Meet the Rochester Team!

Sydney Underwood

Todd Caroccio

Adrianna D'Alonzo

Christina DeGroff

Dave Meyers

Payroll Processing

Human Resources

Time and Attendance

Labor Law Posters

Employee Handbooks

Background Checks

Worker's Comp

Don't Just Take Our Word For It

Great customer support and service!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Great customer service on a personal level.

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Customer Service and payroll representatives are excellent!

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

The customer service is beyond compare!

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

Your personal attention to every client really stands out!

I have complete confidence in CPP and my Account Executive, Todd 😀

Any time I need anything we always have a prompt response from you.

Great customer service on a personal level.

Let's Talk.

Learn what a life in Payroll Country could mean for your business.

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