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Buffalo, NY Payroll & HR Solutions

For every size business, from Angola to Youngstown, and everywhere in between. 

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CP_Avatar_900RS_Rob Kropczynski_20190530-1

Rob Kropczynski

Buffalo, NY. The Queen City. City of Good Neighbors. 

Whatever you want to call it… we call Buffalo home. And, hundreds of local businesses in Western New York have been calling Payroll Country home for nearly 30 years. From Angola to Youngstown, we've got Western New York's Payroll, HR, and HCM needs covered. 


Meet the Buffalo Sales Team

jen strait potrait

Jennifer Strait

Account Executive

CP_Avatar_600RS_Stephanie Kunkle_20200506

Stephanie Kunkle

Account Executive

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Rick Warnes

Account Executive

The Buffalo Sales Team is Hiring Account Executives!

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You've met the Buffalo team. Now, we want to meet you.

Tell us a little about your organization and how we can help, and someone will get back to you right away.

We have helped hundreds of Buffalo businesses with...


Payroll Processing

Your people and taxes are paid accurately and on time, and your business always stays compliant, no matter what.


Time & Attendance

Intelligent hardware and software to accurately track employee hours and time off requests, and manage schedules.


Human Capital Management

A powerhouse software platform to manage the entire employee lifecycle, from hire to retire.


Employee Handbooks


Affordable Care Act


Background Checks

... and (a lot) more!

Don't Just Take Our Word For It

Here's what some of our happiest clients have to say about their Payroll Country experience.

Debbie Klymkow

Boulevard Van City

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Eileen Reeves

Catholic Charities

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Elmira Dewes

Elite Roasters

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Emily Wyse

Wyse Properties

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Howard Clarke

H Clarke Services

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Watch Howard's Testimonial

Jeff Allen

Crossroads House

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Lisa Carpenter

Olean Wholesale Grocery Coop., Inc.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Elvira Aletta

Explore What's Next

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

Rachelle Lyons

JD Burkhardt, Inc.

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Lisa Lyons

Attica Auto Supply Inc

Friendly, answered all my questions, and never felt hurried.

Allie Phillippi

Eden Ale House

Awesome trainer-- very knowledgeable, friendly and patient!

The program has met our needs! Actually exceeded them!

Great products, great people and no problems!

Amanda Hicks

Revive Buffalo, LLC

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer.

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Laurie Koerner

Shades Unlimited Inc

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Nancy Miller

N&G Broadway Inc

Very friendly staff, and you are always on top of the services you offer!

Michelle Bromstead

Freed Maxick CPAs PC

Your personal attention to every client really stands out!

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Friendly employees, lots of resources. 

Kathy Cassetta

Cassetta Agency Inc

You have the best employees working for you. They are professional and a delight to work with!

Ami Blackmore

Exchange Redemption Inc

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Joe Czerny

Mercy Flight Inc

Service reps are so helpful and always available. Andrea is the best!

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Nancy Christodoulides

JW Pepper LLC

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

Joanne Basher

MD Meyers Properties LLC

You are the best in all areas: Payroll and HR. Thank you!

Jasen Meyers

J. Meyers Contracting LLC

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Nancy Miller

Town & Country Family Restaurant

Very friendly staff, and you are always on top of the services you offer.

Great service, reports are easy to read with large prints and online service is user friendly.

Nicole Begin

Town of Pembroke

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Katherine Jordan

Regional Truck & Trailer

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

I have been very happy with the associates that I have worked with over the years!

Roberta Cesar

PUSH Buffalo, Inc.

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Great customer service and very user friendly!

James Wallace

Mercy Flight

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

Ronald D. Brown

Ronald D. Brown Landscaping

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!