Our HR Support Center provides an online database to help you stay aware of and research HR rules and regulations covered in Federal, State, and Local guidelines. From hiring to terminating employees and everything in between, templates of job descriptions, letters, forms, employee handbook builders and checklists can be customized by you. Also included are a variety of informational and training platforms on many HR topics and step by step guides are provided to walk the client through many HR processes needed.
A free 30-day trial of HR Support Center is provided for every client to take advantage of as a new Complete Payroll client.
In Payroll Country, there are no 800 numbers or call centers. Gone are the days of introducing yourself and your business to a new person every time you need to run payroll or seek help. During your transition, you'll be introduced to your Customer Service Rep (CSR) who will be your single point of contact for payroll and all things related. Your CSR will get to know you and your business. And they're always just a call or click away for whatever you need.
Complete Payroll boasts an entire department dedicated to training our clients on how best to use our various software platforms. This is a standard operating procedure when you're transitioning your payroll over to us, but it's always available to anyone on your team that needs to work on any of our platforms. You can browse our demo video library or schedule a 1-on-1 or team training whenever it suits you.
The way we see it, it's your data. You should be able to access it however and whenever you'd like. Most payroll companies charge additional fees to produce reports for their clients that aren't produced standard by the software. Not in Payroll Country. Our IT and Auxiliary Services teams generate custom reports for our almost 2,000 clients on a regular basis.
Arden NeubauerHunt Hollow Ski Club
Bahar Uttam Soderberg Insurance Services Inc
Bobby LuuKenrick Maintenance Corporation
Bonnie DeneefNuttall Golf Cars Inc
Carol GroverKeuka College
Cathie ReneRochester Hearing and Speech
Cathy PaceFinger Lakes Wrestling Club Inc
Cathy SchuthHilton Health Care PC
Christina WagarDr. Christopher Mozrall
Colleen KollShear Ego Salon & Spa
We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.
Debbie KlymkowBoulevard Van City
Diane RomanoROMOLD Inc.
Dick EakinsNorco Farms
Don CunninghamTown of Bergen NY
Eileen ReevesCatholic Charities
Elmira DewesElite Roasters
Emily WyseWyse Properties
Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC
Gwen JonesMack's Body Shop, Inc.
Howard ClarkeH Clarke Services
Jeff AllenCrossroads House
Jill BonnellSwagelok Western New York
Joanna BatesInn at Houghton Creek
John WorthTown Of Pembroke
Judy McdonaldAntonucci Law Firm
Kelly StephensonThe Service Collaborative of WNY, Inc.
Linda MooreTiffany Transportation Services LTD.
Lisa CarpenterOlean Wholesale Grocery Coop., Inc.
Nancy WoolverFinancial Service Company
Paul CronkFillmore Wesleyan Church
Paul MartinElite Armed Response Service, LLC
Shane GustafsonA Gust of Sun Winery
Shivaugn AhernCentral American Healthcare Initiative Inc.
Sue HornBrian Horn's Auto Repair, Inc.
Susan MunschEvergreen Trails Campground
Teresa BullockSorge's Restaurant
Teresa JacksonDudley Poultry
Tina CanaliChemung County SPCA
My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!
Denni Harbaugh Independent Title Agency, LLC
Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.
Elvira AlettaExplore What's Next
On the ball with pertinent payroll and HR topics - love the payroll system and customer service!
Theone KalkinisPeregrine Walton LLC
Things go quite smoothly and I have a very good rep: Megan!
Peter VarlanMitchell T. Yencer
Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!
Norlene BooneGP Rochester, Inc.
Great customer support and service!
Cindy Van BurenHeritage Packaging
Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.
Bob BoltKTS Management, Inc
LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!
Rachelle LyonsJD Burkhardt, Inc.
LeeAnn was just wonderful to work with.
Bonnie DeNeefNuttall Warehousing LLC
Friendly, answered all my questions, and never felt hurried.
Lisa LyonsAttica Auto Supply Inc
Awesome trainer-- very knowledgeable, friendly and patient!
Allie PhillippiEden Ale House
Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!
Jackie AgustaSandvik & Associates Inc