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Payroll Processing

With Complete Payroll, you don’t have to trudge through the muddy waters of payroll, tax and paper trails all by your lonesome.

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Pay Your People. Pay Your Taxes. Stay Compliant.

When it comes to payroll for your staff, there’s a truckload of stuff to remember. With Complete Payroll, you don’t have to trudge through the muddy waters of payroll process, tax and paper trails all by your lonesome.

It's not just about saving time. Working with a payroll company is also about accuracy, timeliness, staying compliant and often, saving money. And it’s exactly what we do best. Watch the video and continue reading to learn more about our payroll processing services.



 Basic Payroll Features

Based on data you, the client, gives to us, Complete Payroll applies current tax and deduction calculations. We also provide output including reports and checks. And we send electronic payments to your staff in sufficient time for payday.

Tax Service

Complete Payroll calculates and deducts from payroll all Federal, State, and Local payroll taxes based on data provided to Complete Payroll by the client. We make accurate and timely tax payments to the taxing authorities. Likewise, we provide quarterly and yearly reporting to all taxing authorities via paper and/or electronic submission. In addition, we research and resolve any tax notice you receive while on Complete Payroll’s service - as well as prior to the start of our service. All your tax monies will be monitored for accuracy daily. Complete Payroll electronically withdraws all tax deposit funds directly from the client at least two days before your check date.

Check Signing

Complete Payroll obtains a copy of your payroll contact's signature for check writing on your payroll checking account. We then import it into our software to put a signature on each live check written on your behalf to your employees. We can even do double signatures if you'd like.

Custom Reporting

Complete Payroll creates reports for your specific needs within the limits of the system’s capabilities and data collection. We always support the accurate calculation of the report for as long as you're a client of ours.

Virtual Payroll

Complete Payroll provides a virtual delivery method. This includes emailing check vouchers directly to your employees and reports to the designated payroll contact the day the payroll is processed. A physical delivery method will still be required for use in the event that something needs to be sent to you. 

Online Access to Payroll System and Reports

Complete Payroll provides access to our online payroll portal, allowing you to complete employee maintenance, payroll entry, run and/or retrieve payroll reports as desired from anywhere. Access can be customized for payroll and bookkeeping personnel as you so desire.

Direct Deposit

Complete Payroll makes electronic direct deposit payments to your employee’s bank accounts on check date. Clients must submit payroll for processing at least two days prior to the check date. Paper vouchers will be supplied to you or electronic vouchers to the employees for the employees’ records.

Check Stuff and Seal

Complete Payroll uses pressure seal stock and pressure sealing equipment to print and seal the checks for packaging your checks when requested.

Trust Service

Complete Payroll provides a service allowing payroll checks written by clients to be cut from a Complete Payroll checking account, relieving the client from having to do bank reconciliation or signing payroll checks. You must sign a trust agreement with Complete Payroll. The payroll must be delivered by a delivery service with tracking capabilities (UPS or LaserShip), and process at least 2 days prior to your check date.

Is your payroll solution less than perfect? Make it better.

More Than Just Payroll

Payroll is the nucleus of your workforce. Good luck getting them to show up without it. But in reality, it's just one of many responsibilities employers and HR managers need to assume when it comes to managing people. Here are some other payroll-relation solutions we can provide.

HR Support Center - Complete Payroll

HR Support Center

Labor Law Poster Compliance - Complete Payroll

Labor Law Poster Compliance

Employee Self-Service - Complete Payroll

Employee Self-Service

Time Off Accrual Tracking - Complete Payroll

Time Off Accrual Tracking

General Ledger Services - Complete Payroll

General Ledger Services

Retirement Services

Retirement Services

Worker's Compensation Reporting - Complete Payroll

Worker's Compensation Reporting

Our HR Support Center provides an online database to help you stay aware of and research HR rules and regulations covered in Federal, State, and Local guidelines. From hiring to terminating employees and everything in between, templates of job descriptions, letters, forms, employee handbook builders and checklists can be customized by you. Also included are a variety of informational and training platforms on many HR topics and step by step guides are provided to walk the client through many HR processes needed.

A free 30-day trial of HR Support Center is provided for every client to take advantage of as a new Complete Payroll client.

Single Point of Contact - Complete Payroll

Single, Dedicated Point of Contact

In Payroll Country, there are no 800 numbers or call centers. Gone are the days of introducing yourself and your business to a new person every time you need to run payroll or seek help. During your transition, you'll be introduced to your Customer Service Rep (CSR) who will be your single point of contact for payroll and all things related. Your CSR will get to know you and your business. And they're always just a call or click away for whatever you need.

Unlimited Demos and Training - Complete Payroll

Unlimited Demos and Training

Complete Payroll boasts an entire department dedicated to training our clients on how best to use our various software platforms. This is a standard operating procedure when you're transitioning your payroll over to us, but it's always available to anyone on your team that needs to work on any of our platforms. You can browse our demo video library or schedule a 1-on-1 or team training whenever it suits you.

Free Custom Reports - Complete Payroll

Free Custom Reports

The way we see it, it's your data. You should be able to access it however and whenever you'd like. Most payroll companies charge additional fees to produce reports for their clients that aren't produced standard by the software. Not in Payroll Country. Our IT and Auxiliary Services teams generate custom reports for our almost 2,000 clients on a regular basis - always free and unlimited.

Browse Our Packages

Complete Payroll's HR packages provide access to exclusive, industry-leading HR tools and resources, starting at just a few dollars a month. From employee handbooks, job descriptions and other commonly used HR documents, to up-to-the-minute labor law alerts, easy-to-understand state and federal law libraries, and unique training videos, we'll help you effectively manage your HR compliance and employee relations needs.

Simplicity - with name

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Direct - with name

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

Integration - with name

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

HR Support Center

Automated Poster Compliance

Worker's Compensation Upload

Time Off Accruals

General Ledger Upload

HR Module

Retirement Upload

HR - with name

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

HR Support Center

Automated Poster Compliance

Worker's Compensation Upload

Time Off Accruals

General Ledger Upload

HR Module

Retirement Upload

Advanced HR/HCM

HR On-Demand

Client Testimonials

Hear what other businesses have to say about their experience in Payroll Country.

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We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Supervisor, Town Of Pembroke

We couldn't be happier with Complete Payroll's services. Prompt and professional, every concern or question is answered and/or addressed immediately. Lacy is our girl and is an absolute pleasure to deal with. It is a load off our minds to know this part of our business is "worry free". We have every intention to continue our working relationship with them for years to come. 

Susan MunschOwner, Evergreen Trails Campground

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

Complete Payroll's employees are so responsive, superbly professional, and helpful with any issues. Andrea Dimmick always responds quickly to emails and any questions I have are resolved as soon as possible, Tracy Schmidt did everything to get us started running payroll and to help us to understand everything, and Sydney Underwood's training was just super helpful!

Elmira DewesBookkeeper, Elite Roasters

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen and the way they are dealt with is the true testament of a person or company. And Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Adviser, Financial Service Company

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors, but explaining what I did or did not do!

Cathie Rene'Human Resource Coordinator, Rochester Hearing and Speech

We have been customers for many years. Evolution Software is easy to use but more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll!

Teresa JacksonPresident, Dudley Poultry

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly and cost effective. Customer service is best judged when something goes wrong. When it does (infrequently, if ever,) Complete Payroll is always there, immediately, to help fix the issue. Complete Payroll is a payroll partner, not a payroll service.

Kelly StephensonSenior Director, Finance, The Service Collaborative of WNY, Inc.

Very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthPayroll Contact 2, Hilton Health Care PC

Complete Payroll has been the best choice that I ever made for our payroll and HR services. I love their great customer service! Anytime I have called customer service there is always a happy and knowledgeable person on the line to help us out! Anything that I have asked of them, they have done in a quick, and efficient manner! I recommend them to everybody!

Lisa CarpenterOlean Wholesale Grocery Coop., Inc.

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, the staff at Complete Payroll always gets the job done quickly and efficiently.

Jeff AllenExecutive Director, Crossroads House

Complete Payroll's service, loyalty, and family atmosphere is second to none! We have NEVER had any mistakes made and our payroll is always on time. When I forget to call in payroll, Lindsey always has my back. I recommend them to anyone who asks and cannot find one fault with the service we have received. They get an A++ rating in our book!

Sue HornSecretary and Treasurer, Brian Horn's Auto Repair, Inc.

Instead of feeling like we are one of ten thousand people who want good service, Complete Payroll makes us feel like we are the only one of ten thousand who really matter! We count on Lindsay getting it right, and she always does, even when we go outside the box! Complete Payroll makes us feel like family.

Diane RomanoPrimary Contact, ROMOLD Inc.

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar UttamChief Of Staff, Soderberg Insurance Services Inc

We have been customers for almost 10 years and are still receiving the same or better service. The ability to reach our dedicated customer service rep in a timely manner is huge when there are deadlines in play. In addition, unique reports, as well as integration feeds with some of our other vendors, has been handled without hesitation. We truly feel a partnership with Complete Payroll Processing.

Eileen ReevesHuman Resources Supervisor - Payroll, Benefits and Recruitment, Catholic Charities

We were referred to Complete Payroll years ago by a board member and haven’t looked back since. When I first started working with them, I knew nothing about payroll. Lacey was so wonderful and patient with me in the beginning, and my new rep, JoAnn continues to be great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club, Inc

I have had Complete Payroll in charge of my payroll services for many years now. I can not fully express my satisfaction with their services, personalize service directed to my specific needs and business. They are always there to make suggestions on how to make my experience better (I don't see how). I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinOwner, Elite Armed Response Service, LLC

Complete Payroll is, by far, the most proficient and customer service oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeNeefNuttall Golf Cars, Inc

I decided to switch to Complete Payroll for three main reasons: their prices fit my budget, I never get bounced around between Customer Service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There’s never a problem! With them, it’s business done, and business done right.

Dick EakinsOwner, Norco Farms

Complete Payroll is always there if we have a problem or need something special! Response time is AWESOME!

Tina CanaliFinance Manager, Chemung County SPCA

Complete Payroll Processing provided an easy transition from internal payroll processing traditionally performed by the Bookkeeper. With payroll service as a core business competency, CPP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamSupervisor, Town of Bergen NY

We have been very pleased with CPP. They are very knowledgeable, friendly, and helpful.

Karen BrayOffice Manager, Odosagih Bible Conference

Great customer service combined with a reduction in payroll processing fees makes the decision to stay with Complete Payroll an easy one. Kendall always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInnkeeper, Inn at Houghton Creek

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have been great to work with.

Shivaugn AhernExecutive Director, Central American Healthcare Initiative Inc.

We have been with Complete Payroll for quite a while now and plan on staying! Thanks!

Howard ClarkeOwner, H. Clarke Services

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze!

Debbie KlymkowBusiness Manager, Boulevard Van City

We have tried other companies from time to time, but always return to CPP. The main reason is that we have an assigned payroll specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerBusiness Manager, Hunt Hollow Ski Club

Complete Payroll is a great payroll company & we love Lacey! She always has the answers to my questions without hesitation. And there is very little (if any) any wait time to get a call back.

Christina WagarOffice Manager, Dr. Christopher Mozrall

I've been very pleased with the service and responsiveness of my CSR and CP's continued dedication to providing us with all the tools we need to have a successful payroll and HR experience. You're always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkExecutive Contact, Fillmore Wesleyan Church

The team at CPP is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. CPP is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College

Ashley from CPP has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent!

Bobby LuuBookkeeper, Kenrick Maintenance Corporation

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who makes me feel like a person, not just an account! Lacy my girl is great!

Teresa BullockPayroll Contact, Sorge's Restaurant

We have used several payroll companies. Complete Payroll has by far been the easiest and friendliest. They are quick to respond to any questions I am having. They also have a great pricing structure.

Shane GustafsonOwner, A Gust of Sun Winery

I have had the great pleasure of working with Payroll Country for almost two years now. My CSR is very helpful, courteous, and is always there whenever I need help. I look forward to working with Complete Payroll for many years to come!

Gwen JonesOffice Manager, Mack's Body Shop, Inc.

We have worked with Complete Payroll for more than 10 years and have received excellent and attentive service every step of the way. We rely on their consistency and very low turnover. We get to know our rep and they get to know us and our business. If we have payroll or general HR questions, Complete Payroll always has the answers for us.

Jill BonnellDirector of Operations & Sales Process, Swagelok Western New York

Our small business has been using CPP 2005 and they have never disappointed us. I believe I have had exactly 2 payroll specialists since 2005. I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I am not a payroll specialist but I know CPP is and I have every confidence in my payroll specialist (Lindsay Ezard) and CPP. 

Geri VitulloBusiness Manager, English Road Pediatrics & Adolescent Medicine, LLC

We were previously with a larger payroll company, and their customer service paled in comparison to Complete Payroll's. The first suggestion I made after I joined Shear Ego was that if they were not yet using CPP, they should be. We continue to be impressed and happy with the quality & friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR. 

Colleen KollBookkeeper, Shear Ego Salon & Spa

Request a Quote. Schedule a Demo. Or Just Learn More.

Complete the form to request a form and/or schedule a demo, or just to learn more about our payroll solutions. Whether you can save money or time (or both!) or find better ways to pay and manage your workforce, it's always a good thing to compare your payroll options.


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