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Payroll Processing

With Complete Payroll, you don’t have to trudge through the muddy waters of payroll, tax and paper trails all by your lonesome.

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Pay Your People. Pay Your Taxes. Stay Compliant.

When it comes to payroll for your staff, there’s a truckload of stuff to remember. With Complete Payroll, you don’t have to trudge through the muddy waters of payroll process, tax and paper trails all by your lonesome.

It's not just about saving time. Working with a payroll company is also about accuracy, timeliness, staying compliant and often, saving money. And it’s exactly what we do best. Watch the video and continue reading to learn more about our payroll processing services.


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Basic Payroll Features

Based on data you, the client, gives to us, Complete Payroll applies current tax and deduction calculations. We also provide output including reports and checks. And we send electronic payments to your staff in sufficient time for payday.

Tax Service

Complete Payroll calculates and deducts from payroll all Federal, State, and Local payroll taxes based on data provided to Complete Payroll by the client. We make accurate and timely tax payments to the taxing authorities. Likewise, we provide quarterly and yearly reporting to all taxing authorities via paper and/or electronic submission. In addition, we research and resolve any tax notice you receive while on Complete Payroll’s service - as well as prior to the start of our service. All your tax monies will be monitored for accuracy daily. Complete Payroll electronically withdraws all tax deposit funds directly from the client at least two days before your check date.

Check Signing

Complete Payroll obtains a copy of your payroll contact's signature for check writing on your payroll checking account. We then import it into our software to put a signature on each live check written on your behalf to your employees. We can even do double signatures if you'd like.

Custom Reporting

Complete Payroll creates reports for your specific needs within the limits of the system’s capabilities and data collection. We always support the accurate calculation of the report for as long as you're a client of ours.

Virtual Payroll

Complete Payroll provides a virtual delivery method. This includes emailing check vouchers directly to your employees and reports to the designated payroll contact the day the payroll is processed. A physical delivery method will still be required for use in the event that something needs to be sent to you. 

Online Access to Payroll System and Reports

Complete Payroll provides access to our online payroll portal, allowing you to complete employee maintenance, payroll entry, run and/or retrieve payroll reports as desired from anywhere. Access can be customized for payroll and bookkeeping personnel as you so desire.

Direct Deposit

Complete Payroll makes electronic direct deposit payments to your employee’s bank accounts on check date. Clients must submit payroll for processing at least two days prior to the check date. Paper vouchers will be supplied to you or electronic vouchers to the employees for the employees’ records.

Check Stuff and Seal

Complete Payroll uses pressure seal stock and pressure sealing equipment to print and seal the checks for packaging your checks when requested.

Trust Service

Complete Payroll provides a service allowing payroll checks written by clients to be cut from a Complete Payroll checking account, relieving the client from having to do bank reconciliation or signing payroll checks. You must sign a trust agreement with Complete Payroll. The payroll must be delivered by a delivery service with tracking capabilities (UPS or LaserShip), and process at least 2 days prior to your check date.

Is your payroll solution less than perfect? Make it better.

More Than Just Payroll

Payroll is the nucleus of your workforce. Good luck getting them to show up without it. But in reality, it's just one of many responsibilities employers and HR managers need to assume when it comes to managing people. Here are some other payroll-relation solutions we can provide.

HR Support Center - Complete Payroll

HR Support Center

Labor Law Poster Compliance - Complete Payroll

Labor Law Poster Compliance

Employee Self-Service - Complete Payroll

Employee Self-Service

Time Off Accrual Tracking - Complete Payroll

Time Off Accrual Tracking

General Ledger Services - Complete Payroll

General Ledger Services

Retirement Services

Retirement Services

Worker's Compensation Reporting - Complete Payroll

Worker's Compensation Reporting

Our HR Support Center provides an online database to help you stay aware of and research HR rules and regulations covered in Federal, State, and Local guidelines. From hiring to terminating employees and everything in between, templates of job descriptions, letters, forms, employee handbook builders and checklists can be customized by you. Also included are a variety of informational and training platforms on many HR topics and step by step guides are provided to walk the client through many HR processes needed.

A free 30-day trial of HR Support Center is provided for every client to take advantage of as a new Complete Payroll client.

Single Point of Contact - Complete Payroll

Single, Dedicated Point of Contact

In Payroll Country, there are no 800 numbers or call centers. Gone are the days of introducing yourself and your business to a new person every time you need to run payroll or seek help. During your transition, you'll be introduced to your Customer Service Rep (CSR) who will be your single point of contact for payroll and all things related. Your CSR will get to know you and your business. And they're always just a call or click away for whatever you need.

Demos and Training - Complete Payroll

Demos and Training

Complete Payroll boasts an entire department dedicated to training our clients on how best to use our various software platforms. This is a standard operating procedure when you're transitioning your payroll over to us, but it's always available to anyone on your team that needs to work on any of our platforms. You can browse our demo video library or schedule a 1-on-1 or team training whenever it suits you.

Free Custom Reports - Complete Payroll (1)

Free Custom Reports

The way we see it, it's your data. You should be able to access it however and whenever you'd like. Most payroll companies charge additional fees to produce reports for their clients that aren't produced standard by the software. Not in Payroll Country. Our IT and Auxiliary Services teams generate custom reports for our almost 2,000 clients on a regular basis.

Browse Our Packages

Complete Payroll's HR packages provide access to exclusive, industry-leading HR tools and resources, starting at just a few dollars a month. From employee handbooks, job descriptions and other commonly used HR documents, to up-to-the-minute labor law alerts, easy-to-understand state and federal law libraries, and unique training videos, we'll help you effectively manage your HR compliance and employee relations needs.

Simplicity - with name

Package Includes:

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Direct - with name

Package Includes:

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

Integration - with name

Package Includes:

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

HR Support Center

Automated Poster Compliance

Worker's Compensation Upload

Time Off Accruals

General Ledger Upload

HR Module

Retirement Upload

HR - with name

Package Includes:

Payroll Processing

Tax Service

Check Signing

Web Access

Employee Self Service

Check Sealing

Trust Service

Direct Deposit

HR Support Center

Automated Poster Compliance

Worker's Compensation Upload

Time Off Accruals

General Ledger Upload

HR Module

Retirement Upload

Advanced HR/HCM

HR On-Demand

Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerHunt Hollow Ski Club

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I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar Uttam Soderberg Insurance Services Inc

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

Bobby LuuKenrick Maintenance Corporation

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

Cathie ReneRochester Hearing and Speech

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthHilton Health Care PC

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Debbie KlymkowBoulevard Van City

People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Diane RomanoROMOLD Inc.

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

Dick EakinsNorco Farms

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamTown of Bergen NY

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Eileen ReevesCatholic Charities

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Elmira DewesElite Roasters

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Emily WyseWyse Properties

When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!

Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC

I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!

Gwen JonesMack's Body Shop, Inc.

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Howard ClarkeH Clarke Services

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Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

Jeff AllenCrossroads House

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We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

Jill BonnellSwagelok Western New York

Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInn at Houghton Creek

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Of Pembroke

It has been great working with everyone from Complete payroll. Everyone through the years have always been great. They take your phone calls every time, and always go above and beyond what you need. We have been customers for years and will continue for years.

Judy McdonaldAntonucci Law Firm

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Kelly StephensonThe Service Collaborative of WNY, Inc.

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Lisa CarpenterOlean Wholesale Grocery Coop., Inc.

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Service Company

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkFillmore Wesleyan Church

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinElite Armed Response Service, LLC

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

Shane GustafsonA Gust of Sun Winery

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have all been great to work with.

Shivaugn AhernCentral American Healthcare Initiative Inc.

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

Sue HornBrian Horn's Auto Repair, Inc.

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

Susan MunschEvergreen Trails Campground

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who make me feel like a person not an account! My girl Lacy is great!

Teresa BullockSorge's Restaurant

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Teresa JacksonDudley Poultry

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

Tina CanaliChemung County SPCA

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Denni Harbaugh Independent Title Agency, LLC

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Elvira AlettaExplore What's Next

On the ball with pertinent payroll and HR topics - love the payroll system and customer service!

Theone KalkinisPeregrine Walton LLC

Things go quite smoothly and I have a very good rep: Megan!

Peter VarlanMitchell T. Yencer

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Norlene BooneGP Rochester, Inc.

Great customer support and service!

Cindy Van BurenHeritage Packaging

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

Bob BoltKTS Management, Inc

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Rachelle LyonsJD Burkhardt, Inc.

LeeAnn was just wonderful to work with.

Bonnie DeNeefNuttall Warehousing LLC

Friendly, answered all my questions, and never felt hurried.

Lisa LyonsAttica Auto Supply Inc

Awesome trainer-- very knowledgeable, friendly and patient!

Allie PhillippiEden Ale House

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

Jackie AgustaSandvik & Associates Inc


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Complete the form to request a form and/or schedule a demo, or just to learn more about our payroll solutions. Whether you can save money or time (or both!) or find better ways to pay and manage your workforce, it's always a good thing to compare your payroll options.


Learn what a life in Payroll Country could mean for your business.

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