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About Complete Payroll

We're a mid-sized firm founded in 1992 that specializes in Payroll, Timekeeping, HR, Human Capital Management and a few other related services. We work with clients all over the country from a county in Upstate New York where there are literally more cows than people.

 

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We Believe

We care a lot about getting payroll right. But there are some things we care more about than payroll. What we do as a company happened almost by accident. We could have done a lot of things. But who we are happened on purpose. And we believe it’s something that should continue to happen on purpose each and every day.

 

Quick History

Complete Payroll was founded in 1992 by Richard Fish. Since our inception, we've processed millions of checks, billions in tax payments and earned a following of thousands of loyal, happy clients. Today, with offices in Rochester, Buffalo and Perry, NY, we’re regarded as one of the top payroll processing firms in these here United States.

 

About Us - Complete Payroll

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Best Places to Work

We've been nominated as one of Western New York's Best Places to Work every year since 2014.

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Fast Track Companies

We've been recognized as one of Western New York's Fastest Growing Companies.

Download and read the Payroll Country Manifesto.

Download the Manifesto

In Payroll Country, we care a lot about payroll.

 
We care a lot about getting payroll right.
 
And we care to keep payroll something our clients don't have to care too much about.
 
But there are some things we care more about than payroll.
 
What we do as a company happened almost by accident. We could have done a lot of things.
 
But who we are happened on purpose.
 
And we believe it’s something that should continue to happen on purpose each and every day.
 
We come from a place you've probably never heard of.
 
Where we’re from, people come first. Manners aren’t optional. And a job isn’t done until it is.
 
Where we’re from, there are no sales scripts. No broken promises. No hidden fees.
 
Where we're from, you don't harvest in springtime.
 
And if something sounds too good to be true, it probably is.
 
Where we’re from, nobody likes payroll, but everybody loves getting paid.
 
That’s Payroll Country.
 
Payroll Country isn’t just our headquarters in Perry, N.Y. It exists anywhere. At any time. To anyone who prefers the truth and demands better.
 
You may not know where we come from, but you probably get what we stand for.
 
And we think you’ll love it just as much as we do.
 
 
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Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerHunt Hollow Ski Club
hunthollow.com

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar Uttam Soderberg Insurance Services Inc
http://www.soderberginsurance.com/

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

Bobby LuuKenrick Maintenance Corporation
kenrickfirst.com

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc
tore.com

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College
keuka.edu

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

Cathie Rene'Rochester Hearing and Speech
rhsc.org

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc
fingerlakeswrestlingclub.com

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthHilton Health Care PC
hiltonhealthcare.com

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa
shearego.com

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