Humans are your best resources. They deserve to be supported with modern technology and caring people who know what the heck they're doing. Welcome to Payroll Country!
Watch the IntroYou do what you do because you care about people. Same here. Call us old-fashioned, but we think modern, enterprise HCM technology should be supported by people who really care. That's why you're going to love it in Payroll Country.
Put your labor law poster compliance on autopilot with our automated update service for only $6 a month.
Set up fast, affordable and reliable employment screenings and background checks for your candidates.
Revise your current employee handbook or create a new one altogether with our employee handbook service.
We'll file your 1094 and 1095 forms for you to save you time and keep your business compliant with the Affordable Care Act.
You need a worker's comp policy to pay your employees. We can help you shop the best policy for your business.
Allow your employees to take debt-free advances on their paycheck against their accrued time and wages.
Let our experts fight wrongful claims against you to increase your wins and keep your unemployment premiums down.
Physical time clocks, mobile apps, web browser punching and biometrics. We've got everything for tracking employee time.
How to comply with the new law either on your own or through our customized compliance service.
You saw that you had a job that needed to be done at your place of business. You publicized the opening, sorted through the applicants, interviewed the top candidates, and finally made an offer. Good news: they accepted it! Now you just need to start getting your new employee up to speed as a valuable part of your business.
Right?
Sure. But before your new hire rolls up their sleeves to tackle their first project, you need to manage their onboarding. Onboarding isn’t the most exciting part of hiring someone. It involves a lot of paperwork, and each form comes with its own quirks and legal requirements.
There are many joys when it comes to managing employees. Termination, however, isn’t on the top of anyone’s list. Regardless of your skill level, employee termination is fraught with negative emotions, disappointment, and a sense of failure. And it can be just as hard on the employees who remain, who often worry about their own job security and find themselves picking up additional responsibilities until a replacement is hired and trained.
When entrepreneurs and small business owners imagine their companies growing, becoming more profitable, and needing the support of more employees, they often think about all of the exciting things that are going to happen with that growth. Building a company culture, increasing profits, and gaining more and more customers--these are some of the most exciting parts of being an entrepreneur. Payroll taxes are not one of the exciting parts.
Employers may choose to run background checks on current and potential employees for a variety of reasons. Background checks may be mandatory for jobs that require a government security clearance, but that's not the only reason they're conducted. Most private employers that run background checks on potential employees before they hire them
While not required by law, a comprehensive employee handbook is a very important tool that most HR experts agree every company should have. Done well, it can serve as a singular touchstone to which employees can easily refer for guidance, whenever necessary. Done poorly - or worse, not at all - and your company could be left vulnerable to a host of costly legal actions taken by current and former employees. Not to mention, disorder within your company’s ranks. This resource page will give you some important things to consider while you’re writing your company’s employee handbook.
ACA. Affordable Care Act. Obamacare. It’s frequently a hot topic of discussion for political pundits, but for all that everyone seems to have heard of it and have differing views on the matter, there’s little public awareness or understanding of what the ACA actually means for employers.
This leaves businesses—especially smaller ones without robust HR departments—scrambling for information about how to remain in compliance with a complex set of rules that can have a major impact on how businesses operate.
Financial capital is critical for a healthy business, but it’s not very helpful without your organization’s greatest asset, your human capital. But while we’ve developed sophisticated systems for managing our finances, systems that encompass every transaction from the largest to smallest, most businesses have yet to roll out a similar system for the people they employ.
Unified systems for human capital management are now finding a home in more and more companies, as cloud-based technology meets a deeper understanding of the needs of growing organizations. These are some of the basics when it comes to understanding exactly what that means.
When you run a business (or even a small part of a business), you know that there is nothing more precious than time. Time is the difference between a satisfied customer whose products arrived on time and an angry one who is still waiting for their promised goods. Time is the difference between keeping payroll within budget and experiencing runaway overtime costs. And time is the difference between a satisfied workforce that can go home at the end of the day and spend an evening with their families and one that must burn the candle at both ends until there’s nothing left.
As you can imagine, being lackadaisical about timekeeping is not an option if you want to build a healthy business. This guide covers the foundations of timekeeping: how to do it, what tools can assist you, and what pitfalls to avoid.
As part of its 2019 budget, New York State has finalized new requirements designed to prevent sexual harassment in the workplace which
The policy and complaint form must be adopted and shared with employees by October 9, 2018. The annual training must be in place by October 9, 2019, exactly one year later.
So you want to hire a new employee. Great! There’s a lot that goes into hiring - especially for your first employee. This resource is going to walk you through all the steps you need to take, beginning with the most critical tasks, like making sure your business is properly set up to legally and effectively hire and pay an employee. Following this advice will ensure that you are prepared to start the hiring process and grow your business in exciting ways.
There is no “typical” remote employee. Companies that hire employees to work remotely look different from one to the next. Understanding how to best manage remote employees can be complicated, and it can also come with a pretty steep learning curve.
In this Employer’s Guide, we want to walk you through some important definitions, trends, upsides, and downsides to having a team that includes remote workers.
The Fair Labor Standards Act (FLSA) establishes
The Wage and Hour Division (WHD) of the U.S. Department of Labor (DOL) administers and enforces the FLSA with respect to private employment, State and local government employment, and Federal employees of the Library of Congress, U.S. Postal Service, Postal Rate Commission, and the Tennessee Valley Authority. The FLSA is enforced by the U.S. Office of Personnel Management for employees of other Executive Branch agencies, and by the U.S. Congress for covered employees of the Legislative Branch.
Special rules apply to State and local government employment involving fire protection and law enforcement activities, volunteer services, and compensatory time off instead of cash overtime pay.
Between cash & credit tips, tip pooling, regular wages and tax compliance payroll for restaurants is quite complex. We know tipped employees want to maximize their tips and restaurant owners and managers want their employees to be happy, while meeting all tax requirements. After all, good employee management starts with good managers.
The act is meant to improve employee and consumer protections against data leaks and cyberattacks by increasing legal requirements placed on employers and corporate entities. The act takes effect on March 21, 2020.
Every year the United States Equal Opportunity Employment Commission mandates employers submit a compliance survey called the EEO-1, which collects employee data regarding race, gender, ethnicity, and job type or level.
The IRS is rolling out a new version of the W-4 Form and requiring employers to use it starting January 1, 2020. This is a comprehensive guide that explains each change and provides instructions for both employers and employees alike.
Effective January 1, 2020, the salary threshold for exempt employees is increasing from $455/week to $684/week. The DOL expects this to affect 1.4 million workers nationwide. This is a guide for employers to make sense of the update and their options.
A robust library of guides, kits and tools designed to educate and support anyone responsible for payroll, HR or managing a workforce of people.
Filter by software platform or use the search function to find a video that teaches you anything you'll need to know on any one of our advances software platforms.
We're constantly publishing articles about payroll, HR, labor law updates or anything related to running your business and managing a workforce of people.
Browse our complete list of state and federal new hire forms and tax withholding certificates, always updated and available for immediate download.
Our best and most relevant content and delivered right to your inbox twice a month. Have timely labor law updates and industry best practices come to you.
Clients can jump right in our dynamic video conferencing portal to be trained on how to use our various payroll and HR software platforms.
If your payroll and HR situation is anything less than perfect, you owe it to yourself to explore other options. Complete the form to request a software demo, price quote or simply learn more about how Complete Payroll can help.
Arden NeubauerHunt Hollow Ski Club
hunthollow.com
Bahar Uttam Soderberg Insurance Services Inc
http://www.soderberginsurance.com/
Bobby LuuKenrick Maintenance Corporation
kenrickfirst.com
Bonnie DeneefNuttall Golf Cars Inc
tore.com
Carol GroverKeuka College
keuka.edu
Cathie ReneRochester Hearing and Speech
rhsc.org
Cathy PaceFinger Lakes Wrestling Club Inc
fingerlakeswrestlingclub.com
Cathy SchuthHilton Health Care PC
hiltonhealthcare.com
Christina WagarDr. Christopher Mozrall
Colleen KollShear Ego Salon & Spa
shearego.com
We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.
Debbie KlymkowBoulevard Van City
vancitymobility.com
Diane RomanoROMOLD Inc.
romold.net
Dick EakinsNorco Farms
Don CunninghamTown of Bergen NY
bergenny.org
Eileen ReevesCatholic Charities
ccwny.org
Elmira DewesElite Roasters
eliteroasters.com
Emily WyseWyse Properties
wyseproperties.com
Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC
englishroadpediatrics.com
Gwen JonesMack's Body Shop, Inc.
macksbodyshop.com
Howard ClarkeH Clarke Services
Jeff AllenCrossroads House
crossroadshouse.com
Jill BonnellSwagelok Western New York
swagelok.com
Joanna BatesInn at Houghton Creek
www.innathoughtoncreek.com
John WorthTown Of Pembroke
townofpembroke.org
Judy McdonaldAntonucci Law Firm
Kelly StephensonThe Service Collaborative of WNY, Inc.
www.tscwny.org
Linda MooreTiffany Transportation Services LTD.
Lisa CarpenterOlean Wholesale Grocery Coop., Inc.
oleanwholesale.com
Nancy WoolverFinancial Service Company
Paul CronkFillmore Wesleyan Church
fillmorewesleyan.church
Paul MartinElite Armed Response Service, LLC
Shane GustafsonA Gust of Sun Winery
agustofsun.com
Shivaugn AhernCentral American Healthcare Initiative Inc.
cahisalud.org
Sue HornBrian Horn's Auto Repair, Inc.
Susan MunschEvergreen Trails Campground
evergreentrails.com
Teresa BullockSorge's Restaurant
sorges.com
Teresa JacksonDudley Poultry
dudleypoultry.com
Tina CanaliChemung County SPCA
chemungspca.org
My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!
Denni Harbaugh Independent Title Agency, LLC
fasttitles.com
Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.
Elvira AlettaExplore What's Next
explorewhatsnext.com
On the ball with pertinent payroll and HR topics - love the payroll system and customer service!
Theone KalkinisPeregrine Walton LLC
Things go quite smoothly and I have a very good rep: Megan!
Peter VarlanMitchell T. Yencer
eyesite-ny.com
Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!
Norlene BooneGP Rochester, Inc.
greater-rochester.pauldavis.com
Great customer support and service!
Cindy Van BurenHeritage Packaging
heritagepackaging.com
Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.
Bob BoltKTS Management, Inc
mikes-subs.com
LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!
Rachelle LyonsJD Burkhardt, Inc.
LeeAnn was just wonderful to work with.
Bonnie DeNeefNuttall Warehousing LLC
thegolfcartstore.com
Friendly, answered all my questions, and never felt hurried.
Lisa LyonsAttica Auto Supply Inc
Awesome trainer-- very knowledgeable, friendly and patient!
Allie PhillippiEden Ale House
edenpubny.com
Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!
Jackie AgustaSandvik & Associates Inc
sandvikandassociates.com
Great training easy program to work with.
Joe HansonCBD Best Oil
cbdbestoil.com
The program has met our needs! Actually exceeded them!
Jennifer PaulyThe Lower Niagara River Region Chamber
niagarariverregion.com
Great products, great people and no problems!
Sue BuddHinspergers Poly Industries Inc
hinspergers.com
These little articles are great for managers to learn more about HR needs and requirements!
Naomi ZiembaUniversity At Buffalo Neurosurgery Inc
ubns.com
Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!
Gail StoweStowe Potato Sales
Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.
Amanda HicksRevive Buffalo, LLC
revive-bflo.com
Very friendly staff, and you are always on top of the services you offer.
Nancy MillerN&G Broadway Inc
I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!
Chris SmithGrigg-Lewis Foundation
grigglewis.org
The service that we have received has been EXCELLENT! When I stepped into the payroll position I had many questions and had to call our support person Lindsay Ezard and I can't say enough about her patience and support that she provided me. You are lucky to have her on your team! Over the year we have had different situations that have come up and everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!
Frances SweeneyCPM Golf, LLC
deerfieldcc.com
We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!
Peg MillerFreed Maxick CPAs PC
freedmaxick.com
Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!
Lora MillerTim's Trim Inc
timstrim.com
Ashlee is great to deal with. And before her, LeeAnne was great.
Donna CareyThomas P. Shea Agency
statefarm.com
Great customer service on a personal level.
Linda MooreVHI Building Specialties Inc
vhicabinets.com
I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.
Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com
When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.
Barbie GozelskiLeRoy Country Club
leroycc.com
Very friendly staff, and you are always on top of the services you offer!
Nancy MillerN&G Broadway Inc
CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com
Love working with CPP. They have made life so much simpler for me.
Nicole BeginTown Of Pembroke
townofpembroke.org
I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!
Laurie KoernerShades Unlimited Inc
shades-unltd.com
Customer Service and payroll representatives are excellent!
Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
jeccabinetmakers.com
The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!
Sally KovatchNothnagle Drilling, Inc
nothnagledrilling.com
For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!
Teri PetersLong Pond Pediatrics
longpondpeds.com
The customer service is beyond compare!
Laura LaneLivingston County Area Chamber Of Commerce
livingstoncountychamber.com
I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.
Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Kris DussmannCoordinated Plan Inc
coordinatedplan.com
We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!
Beau BibeauRochester Dog Walkers LLC
rochesterdogwalkers.com/
Customer Service is awesome! Love Andrea 😀
Margaret UrlacherPittsford Realty Corp
Jo Ann has been our rep and couldn’t imagine starting payroll without her!
Laurie MerrillLight House Station, LLC
thelighthousestation.org
Your personal attention to every client really stands out!
Michelle BromsteadFreed Maxick CPAs PC
freedmaxick.com
I have complete confidence in CPP and my Account Executive, Todd 😀
Janet OlivieriPfisterer Lapp LLC
www.lappinsulators.com
Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!
Liz MaherDiscovery Schoolhouse LLC
discoveryschoolhouse.info
Friendly employees, lots of resources.
Marybeth SimoneitLaSalle Early Childhood Center Inc
lasalleearlychildhood.webs.com
CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.
Ami BlackmoreExchange Redemption Inc
You have the best employees working for you. They are professional and a delight to work with!
Kathy CassettaCassetta Agency Inc
cassettainsurance.com
I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.
Mark LoganFirst Free Methodist Church
northgatefmc.com/
Any time I need anything we always have a prompt response from you.
Patty DuganLynn-Ette & Sons Inc
lynnettefarms.com/
Great customer service on a personal level.
Linda MooreVHI Building Specialties Inc
vhicabinets.com/
Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com/
Service reps are so helpful and always available. Andrea is the best!
Joe CzernyMercy Flight Inc
www.mercyflight.org/
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Kris DussmannCoordinated Plan Inc
coordinatedplan.com/
Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.
Nancy ChristodoulidesJW Pepper LLC
servpronorthniagaracounty.com/
You are the best in all areas: Payroll and HR. Thank you!
Joanne BasherMD Meyers Properties LLC
meyersrvs.com/
Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!
Debbie BlacklockBlacklock / Eglin Enterprises, Inc.
consaulautocare.com/
My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.
Kelly GilliganRochester Rigging & Erectors, Inc.
rochesterrigging.com/
Efficient, knowledgeable, User-Friendly!
Kathy LottBlowers Agra Service Inc
Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.
Darlene MartinCreative Food Ingredients
creativefoods.com/
Payroll Software is easy to use and very helpful customer service reps!
Nancy OlsonPride Mark Homes
pmhomes.com/
I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!
Frances SweeneyCPM Golf LLC
deerfieldcc.com/
Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.
Jasen MeyersJ. Meyers Contracting LLC
Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!
Kristin HarringtonKristin Harrington LLC
Your customer service support is second to none.
David SmithCorning Meals On Wheels Inc
cmowheels.com/
Very friendly staff, and you are always on top of the services you offer.
Nancy MillerTown & Country Family Restaurant
Great service, reports are easy to read with large prints and online service is user friendly.
Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com/
We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!
Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com/
Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.
Cindy VanBurenHeritage Packing
heritagepackaging.com/
Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.
Roxanne HamForsyth & Forsyth
forsythlawfirm.com
Amazing small business support!
Kristin Harrington HarringtonKristin Harrington LLC
The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.
Nicole BeginTown of Pembroke
townofpembroke.org
Your company scores high in customer service. Lacy Smart is awesome!
Martha AllenCortland County Community Action Program, Inc.
capco.org
My Payroll Specialist Melissa is outstanding and helpful and always ready to solve any problems with payroll that I might have. Plus she can customize categories specific to my business. She is the best advertisement for Complete Payroll!
Nancy ChristodoulidesJW Pepper LLC
servpronorthniagaracounty.com
It is just easier to get the correct information and documents from someone who knows what they are doing than to google it and try to figure all the stuff the government expects us to know. Thank you!
Norman BishopNorm's Marine Service
normsmarine.org/
If it's relevant or interesting and it relates to taking care of your people, we're publishing it.
The COVID-19 pandemic has not only presented a global health crisis but an economic one as well. Over the last year, businesses across the U.S. have been struggling to keep their doors open. With
Today, the Biden administration announced updates to the Paycheck Protection Program (PPP) aimed at increasing access to funding for businesses smaller than 20 employees, among others. "Millions of
On January 20, 2020, New York State government released an important update regarding required COVID-19 paid-leave for employees. Under these new regulations, if employees have already taken
The Occupational Safety and Health Administration (OSHA) mandates that all employers who are required to maintain the OSHA 300 Log of Work-Related Injuries and Illnesses post a summary of the
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Phone: 716-688-2574
Fax: 585-237-6011
sales@completepayroll.com
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Toll-Free: 888-237-5800
Phone: 716-664-2006
Fax: 716:488-3113
info@completepayroll.com
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P.O. Box 190
Perry, NY 14530
Toll Free: 888-237-5800
Phone: 585-237-5800
Fax: 585-237-6011
info@completepayroll.com
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Phone: 716-373-1000
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info@completepayroll.com