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Where we're from, prices and people are equally friendly.

You don't have to love payroll to love your payroll company.

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Welcome to Payroll Country.

People come first. Manners aren’t optional. 
Good things aren’t rushed. And a job isn’t done until it is.
It’s not about where we work. It’s about how we work.

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Price isn't the only thing that matters. But it still matters, right?

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Services

Payroll. Human resources. Time and labor. Affordable Care Act compliance. We got it all. And our process is easier than Sunday mornings.

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Support

In Payroll Country, a living, breathing, law-abiding, sense of humor-having, casual Friday-dressing human is always ready to help you with anything.

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About Us

What we do as a company almost happened by accident. But who we are as people happened on purpose - and come to think of it - with purpose.

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Client Testimonials

Hear what other businesses have to say about their experience in Payroll Country.

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I have had Complete Payroll in charge of my payroll services for many years now. I can not fully express my satisfaction with their services, personalize service directed to my specific needs and business. They are always there to make suggestions on how to make my experience better (I don't see how). I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinOwner, Elite Armed Response Service, LLC

We have worked with Complete Payroll for more than 10 years and have received excellent and attentive service every step of the way. We rely on their consistency and very low turnover. We get to know our rep and they get to know us and our business. If we have payroll or general HR questions, Complete Payroll always has the answers for us.

Jill BonnellDirector of Operations & Sales Process, Swagelok Western New York

I have had the great pleasure of working with Payroll Country for almost two years now. My CSR is very helpful, courteous, and is always there whenever I need help. I look forward to working with Complete Payroll for many years to come!

Gwen JonesOffice Manager, Mack's Body Shop, Inc.

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze!

Debbie KlymkowBusiness Manager, Boulevard Van City

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly and cost effective. Customer service is best judged when something goes wrong. When it does (infrequently, if ever,) Complete Payroll is always there, immediately, to help fix the issue. Complete Payroll is a payroll partner, not a payroll service.

Kelly StephensonSenior Director, Finance, The Service Collaborative of WNY, Inc.

Complete Payroll's service, loyalty, and family atmosphere is second to none! We have NEVER had any mistakes made and our payroll is always on time. When I forget to call in payroll, Lindsey always has my back. I recommend them to anyone who asks and cannot find one fault with the service we have received. They get an A++ rating in our book!

Sue HornSecretary and Treasurer, Brian Horn's Auto Repair, Inc.

Complete Payroll is a great payroll company & we love Lacey! She always has the answers to my questions without hesitation. And there is very little (if any) any wait time to get a call back.

Christina WagarOffice Manager, Dr. Christopher Mozrall

Complete Payroll is always there if we have a problem or need something special! Response time is AWESOME!

Tina CanaliFinance Manager, Chemung County SPCA

Very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthPayroll Contact 2, Hilton Health Care PC

Ashley from CPP has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent!

Bobby LuuBookkeeper, Kenrick Maintenance Corporation

The team at CPP is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. CPP is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College

We were previously with a larger payroll company, and their customer service paled in comparison to Complete Payroll's. The first suggestion I made after I joined Shear Ego was that if they were not yet using CPP, they should be. We continue to be impressed and happy with the quality & friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR. 

Colleen KollBookkeeper, Shear Ego Salon & Spa

Complete Payroll Processing provided an easy transition from internal payroll processing traditionally performed by the Bookkeeper. With payroll service as a core business competency, CPP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamSupervisor, Town of Bergen NY

We have been customers for almost 10 years and are still receiving the same or better service. The ability to reach our dedicated customer service rep in a timely manner is huge when there are deadlines in play. In addition, unique reports, as well as integration feeds with some of our other vendors, has been handled without hesitation. We truly feel a partnership with Complete Payroll Processing.

Eileen ReevesHuman Resources Supervisor - Payroll, Benefits and Recruitment, Catholic Charities

We have been customers for many years. Evolution Software is easy to use but more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll!

Teresa JacksonPresident, Dudley Poultry

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have been great to work with.

Shivaugn AhernExecutive Director, Central American Healthcare Initiative Inc.

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who makes me feel like a person, not just an account! Lacy my girl is great!

Teresa BullockPayroll Contact, Sorge's Restaurant

We have used several payroll companies. Complete Payroll has by far been the easiest and friendliest. They are quick to respond to any questions I am having. They also have a great pricing structure.

Shane GustafsonOwner, A Gust of Sun Winery

We have been with Complete Payroll for quite a while now and plan on staying! Thanks!

Howard ClarkeOwner, H. Clarke Services

Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, the staff at Complete Payroll always gets the job done quickly and efficiently.

Jeff AllenExecutive Director, Crossroads House

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen and the way they are dealt with is the true testament of a person or company. And Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Adviser, Financial Service Company

Complete Payroll has been the best choice that I ever made for our payroll and HR services. I love their great customer service! Anytime I have called customer service there is always a happy and knowledgeable person on the line to help us out! Anything that I have asked of them, they have done in a quick, and efficient manner! I recommend them to everybody!

Lisa CarpenterOlean Wholesale Grocery Coop., Inc.

I decided to switch to Complete Payroll for three main reasons: their prices fit my budget, I never get bounced around between Customer Service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There’s never a problem! With them, it’s business done, and business done right.

Dick EakinsOwner, Norco Farms

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors, but explaining what I did or did not do!

Cathie Rene'Human Resource Coordinator, Rochester Hearing and Speech

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Supervisor, Town Of Pembroke

Complete Payroll is, by far, the most proficient and customer service oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeNeefNuttall Golf Cars, Inc

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

Great customer service combined with a reduction in payroll processing fees makes the decision to stay with Complete Payroll an easy one. Kendall always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInnkeeper, Inn at Houghton Creek

We were referred to Complete Payroll years ago by a board member and haven’t looked back since. When I first started working with them, I knew nothing about payroll. Lacey was so wonderful and patient with me in the beginning, and my new rep, JoAnn continues to be great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club, Inc

Our small business has been using CPP 2005 and they have never disappointed us. I believe I have had exactly 2 payroll specialists since 2005. I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I am not a payroll specialist but I know CPP is and I have every confidence in my payroll specialist (Lindsay Ezard) and CPP. 

Geri VitulloBusiness Manager, English Road Pediatrics & Adolescent Medicine, LLC

We couldn't be happier with Complete Payroll's services. Prompt and professional, every concern or question is answered and/or addressed immediately. Lacy is our girl and is an absolute pleasure to deal with. It is a load off our minds to know this part of our business is "worry free". We have every intention to continue our working relationship with them for years to come. 

Susan MunschOwner, Evergreen Trails Campground

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar UttamChief Of Staff, Soderberg Insurance Services Inc

We have been very pleased with CPP. They are very knowledgeable, friendly, and helpful.

Karen BrayOffice Manager, Odosagih Bible Conference

I've been very pleased with the service and responsiveness of my CSR and CP's continued dedication to providing us with all the tools we need to have a successful payroll and HR experience. You're always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkExecutive Contact, Fillmore Wesleyan Church

Complete Payroll's employees are so responsive, superbly professional, and helpful with any issues. Andrea Dimmick always responds quickly to emails and any questions I have are resolved as soon as possible, Tracy Schmidt did everything to get us started running payroll and to help us to understand everything, and Sydney Underwood's training was just super helpful!

Elmira DewesBookkeeper, Elite Roasters

We have tried other companies from time to time, but always return to CPP. The main reason is that we have an assigned payroll specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerBusiness Manager, Hunt Hollow Ski Club

Instead of feeling like we are one of ten thousand people who want good service, Complete Payroll makes us feel like we are the only one of ten thousand who really matter! We count on Lindsay getting it right, and she always does, even when we go outside the box! Complete Payroll makes us feel like family.

Diane RomanoPrimary Contact, ROMOLD Inc.

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