There are many joys when it comes to managing employees. Termination, however, isn’t on the top of anyone’s list. Regardless of your skill level, employee termination is fraught with negative emotions, disappointment, and a sense of failure. And it can be just as hard on the employees who remain, who often worry about their own job security and find themselves picking up additional responsibilities until a replacement is hired and trained.
But just because nobody particularly enjoys termination doesn’t mean you should put off thinking about it until absolutely necessary. In fact, learning how to handle terminations effectively is a critical part of any manager’s job.
There is definitely a lot of confusion about what termination is and isn’t, since there’s significant overlap in terms.
Termination: When an employer decides to end someone’s employment permanently. This includes firing, permanent layoffs, and ending someone’s contract early. It does not encompass voluntary resignations, temporary layoffs, or the natural end of a temporary contract or seasonal position.
Firing: This is when someone is terminated for cause, such as inability or unwillingness to fulfill job responsibilities, violation of workplace rules, or other misbehavior. Employees who are fired are typically, but not always, ineligible for rehire.
Layoff: The permanent or temporary elimination of a position for reasons to do with the business (finances, restructuring, etc) rather than the employee. Laid off employees are often eligible for rehire.
Resignation: When an employee decides to end their work with a business, rather than the manager. (Sometimes managers will encourage employees to resign rather than firing them.)
If you’ve done much hiring, you know that having the right people on your team is critical. But this also means making sure that the wrong people are not on your team. Everyone makes occasional mistakes in hiring. Employee strengths and interests change over time. The nature of the work your team does may shift and expand.
There are any number of reasons why someone might not be right for the position they hold. And unless you are armed with the skills to remove those people, your team’s satisfaction and productivity will suffer as a result.
Being good at employee termination isn’t something to be ashamed of. It’s a vital part of being a leader.
Our NYS Employee Termination Kit has all the forms and checklists you need, bundled into one convenient web page.
Given how large an upheaval termination can cause in an employee’s life, it’s no surprise that there are quite a few laws that touch on why, how, and when an employee can be terminated.
The EEOC is concerned with issues of discrimination. Its rules state that you cannot terminate an employee for any of the following reasons:
Additionally, you cannot fire an employee for reporting discrimination based on one of these categories, participating in a discrimination lawsuit, or opposing discrimination (such as threatening to report it).
These restrictions apply both to firing and to layoffs. For example, you cannot decide which employees to lay off by looking at their ages and picking the oldest ones under the assumption that they’re potentially closer to retirement.
For specific information regarding employees who are or who become disabled, you’ll want to read up on the Americans with Disabilities Act.
The FMLA provides certain employees with up to 12 weeks of unpaid, job-protected leave for employees in one of the following circumstances:
The FMLA does not restrict you from terminating an employee during or after their leave. It does however, put the onus on the employer to show that the termination did not occur because of their leave. In general, it is okay to terminate an employee on leave if you can show through documentation that the decision to terminate the employee came about due to their work or behavior before taking leave.
USERRA prohibits discrimination based on military service, and requires employers to allow leave for uniformed service members who are called to serve. It’s a complex law with lots of parts, so if you have any employees who are in the military (including the Reserves and National Guard) or other uniformed services (the Public Health Service Commission Corps is covered by USERRA, but NOAA Corps is not), it’s worth looking over.
When it comes to termination of a uniformed service member who has taken leave to serve, USERRA has some fairly strict rules.
Like most states, New York is an at-will employment state, but there are a number of state-specific regulations regarding termination. For more information on these, visit How to Terminate an Employee in New York State and download the NYS Employee Termination Kit.
Government agencies and unionized workplaces may have additional guidelines in place that regulate why, how, and when employees can be terminated. You will need to investigate what rules are in operation at your organization or agency.
Except in extreme circumstances, termination should never come as a surprise to an employee. In making both your expectations and your disciplinary process explicit, you not only avoid the appearance of discrimination, you also ease the concerns of your good employees, who naturally want to be sure they’re not at risk for losing their positions as well.
Perhaps you have an employee who consistently fails to deliver in one particular area of their job. Have you checked to make sure that they know this is a core part of their position? Is it in the job description? Have you had a conversation about it? It may feel like common sense to you, but without your perspective and experience.
This is especially true of younger employees who are new to the workforce, career changers from radically different industries or settings (switching from a tech startup to a Big 4 accounting firm, for example), or those who have been out of the workforce for many years. “We start at 8:30” can mean “Be here at 8:30,” “We tend to start around 8:30,” or “You need to be clocked in and have your computer booted up before 8:30 so that you are prepared to start work.” If an employee hasn’t worked in an environment like yours before, they wouldn’t necessarily know which you mean unless you explain things in those terms.
If the rules and responsibilities of the job are clear do your employees know how well they are doing in meeting them? It’s nice to have some quantitative goals that employees can track themselves so that they know whether or not they are hitting them. Getting X new funders for your nonprofit’s new project is an example of that sort of thing. But other expectations are trickier to quantify, or require a manager’s perspective. How well does the employee communicate during presentations to clients? How are they at anticipating issues and making plans to deal with them? How effective is their time management?
If you have an employee that has awful communications skills, needs to be micromanaged in a position that requires initiative, and consistently procrastinates on important projects, starting on a path that may lead to termination can make sense. But offering regular feedback on performance (both positive and negative) can sometimes help to nip negative habits and behaviors before they become an unsolvable issue. Don’t let issues compound until it’s annual review time! If you can sit down with your employee and discuss their presentation style after one bad attempt, you can get them into a Toastmasters club, help them outline, and give them the opportunity to rehearse in front of you. Providing good feedback reduces the chance that you’ll need to terminate someone for incompetence. And as a bonus, you’ll make your good employees feel a lot better about their work as well.
Discipline policies vary from one organization to another, but tend to follow the same general pattern.
Remember that most progressive discipline plans have a clause stating that you can skip straight to termination for egregious offenses. You shouldn’t hesitate to fire someone for abusive behavior or embezzling just because they didn’t receive a warning that it wasn’t allowed.
Termination is more than just a conversation and a goodbye. There are several moving parts that all need to be coordinated effectively in order to make the process as smooth as possible.
There are a lot of logistical questions that go into terminating an employee.
You need to have answers to these questions before you have a conversation with the employee in question. The last thing you want is to be left unprepared to handle a task that is already unpleasant.
This should be done in private. If you’re in an open office plan, find a conference room or somewhere else with a door that can be closed; there’s no reason to pile public embarrassment on top of a job loss, no matter how frustrating the employee’s behavior has been. Some businesses prefer to have a third person in the room when having disciplinary conversations, especially those surrounding terminations. If you have another manager or an HR professional to take on this observer role, it’s worth considering.
State upfront that the employee is being terminated; it’s unkind to leave employees in dread and hope for fifteen minutes while you discuss their problematic behavior. Do explain the reasons for the termination, and the logistical details that you have worked out in advance. Allow them to ask questions, but know that there’s no need to listen to belligerence. Having tissues and water on hand is a compassionate gesture, as emotional reactions are not unusual in this situation. If there was a PIP in place, explain how those expectations were not met. Be straightforward but not cruel. Document any questions the employee has, as well as the answers you give.
At this point, you may feel like the hard part is over, but there are still a number of issues that need to be tackled after an employee has left.
If your employee was grossly inappropriate or engaged in illegal activity, you obviously won’t want to provide them with any kind of reference in the future. But if they were simply bad at their job, it’s worth considering whether you could be a good reference for this person.
If you’re willing to be a conditional reference to your (now former) employee, make sure you let them know exactly what you’re willing to say, as well as what you aren’t. If your business has a policy against giving references (a misguided but common practice), then tell them that as well.
There is a good chance that your former employee will file for unemployment. If they do, you will receive a notice from the state that a claim has been filed. If something seems fishy about the claim (for example, if the employee states that they were laid off when they were in fact fired for cause), you can dispute the claim.
If you choose to dispute the claim, you need to be able to prove your case. This is why documentation is so important! Having a written record of progressive discipline and the termination itself will help you to establish the truth of your assertion. (This is also why it’s important to be honest with employees about why they’re being fired instead of telling them they’re being laid off to spare their feelings.)
In some cases, it’s very apparent why someone was fired. If Janet starts screaming and throwing things one day and has to be escorted out of the building by a security guard, nobody will wonder why she doesn’t work there anymore on Monday. But generally speaking, employee discipline is something that takes place behind closed doors. Other members of the team might not know that Sean was repeatedly missing deadlines or even falsifying time cards. To them, it might seem like he was fired for no reason at all, leaving them to wonder if they’ll be next on the chopping block.
While it’s not a good idea to share private information about performance issues, it’s important to remind people that there is a discipline policy in place, and that nobody is let go suddenly without cause.
You’ll also need to figure out a plan for managing the former employee’s workload until a permanent replacement is found. Sometimes this is an excellent opportunity for a promising junior employee to take on some new responsibilities and develop new skills. In general, though, you’ll want to manage the shorthanded team carefully to ensure nobody becomes burned out by the additional work.
If you have any employees (either on your team or in other parts of the company) that might be well-suited to the role, do encourage them to apply. Sometimes the right candidates don’t always recognize themselves without prompting.
Give yourself time to reflect on the employee you terminated.
These reflections will help you to screen candidates as you look to fill the open position. Don’t rush in to plug the hole with the first warm body you find. Take your time. The lesson here is that you need to be more picky when it comes to hiring, not less so.
Terminating an employee is seriously stressful. Schedule time to relax when you know you’ll need to terminate an employee. Go for a walk. Cook your favorite meal. Indulge in a good book or some live music. Your employees need to you to be calm and functional in the hectic days ahead, so take time for self-care.
The EEOC requires that employee records must be kept on file for at least one year from the date they were terminated. Additional laws applying to certain industries may require you to keep employee files for longer.
There are times when it’s not reasonable to go through a drawn-out disciplinary process with an employee. Immediate employee terminations should not be the norm, but neither should you hesitate to terminate someone immediately when it is necessary.
In situations like this, you don’t have all the time in the world to prepare. This is why it’s helpful to have a file with all the forms you need for termination in one place.
We can’t terminate your employee for you, but we can make the process a whole lot easier. Our New York State Employee Termination kit includes forms that cover a wide variety of circumstances, whether you’re firing someone, laying people off, or dealing with a more unusual circumstance like an employee who simply never shows up at work again. It also contains a checklist that will help you stay on track during the termination meeting itself. Termination will never be an entirely painless process, but we’re doing what we can to help your business run more smoothly. Download the NYS Employee Termination Kit today.
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