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Rick Fish

Chief Operating Officer

 

 

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A little more about Rick...

Rick has been involved in the payroll industry for the majority of his life and has held many different positions over the years at Complete Payroll, giving him a unique opportunity to be well versed in all of the necessary competencies needed to lead in Payroll Country. Rick is a certified Payroll Professional administered by the American Payroll Association as well as a licensed Life, Accident and Health Insurance Agent. In 2008, Rick earned the ability to take over Complete Payroll as our Chief Executive Officer and since has provided the leadership and strategic vision for continued growth, success and most importantly, customer satisfaction and retention. Rick’s vision and steadfast commitment to Complete Payroll’s company values have catapulted Complete Payroll from a regional player in the payroll business to a national payroll processor which offers a unique, affordable and trusted option in the payroll industry. An active member of the community and a native of Western New York, Rick graduated with Magna Cum Laude honors from the State University of New York at Oswego with a BS in Accounting. As Chief Operating and Managing Partner, Rick is intimately involved in all of the operations that make Complete Payroll a World Class payroll processor.

In the current business climate, owning a small business is very difficult. Having a payroll company that can eliminate all my potential headaches and concerns in one facet of the business is so important. I cannot imagine using anyone other than Complete Payroll.

Kevin Casey

Kevin Casey, Chief Operating Officer at Mead Square Pharmacy

We switched to Complete Payroll because our previous payroll company was repeatedly making mistakes, raising costs and changing account managers on us. Todd came in and transferred the account and we have had a great relationship since. Erika, our Customer Service Representative is very responsive. If I have a question she is very accessible and typically gets me an answer in minutes. Not to mention that for my business the cost of this customer-centered service is about a third less than what I was paying before. I have recommended Complete Payroll to others and will do so in the future. They are just good people to work with.

Mark Logan

Mark Logan, Director of Operations at First Free Methodist Church

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly and cost effective. Infrequently, something went awry. Complete Payroll was there, immediately, to help fix the issue. Customer service is best judged when something goes wrong. Complete Payroll is a payroll partner, not a just payroll service.

Kelly Stephenson

Kelly Stephenson, Senior Director of Finance at The Service Collaborative of WNY

The team at Complete Payroll does an amazing job taking care of all our payroll needs. The Evolution Software is so user-friendly and whenever I do have a question Andrea is right there to help me. I have worked with several payroll companies over the past 31 years and moving to Complete Payroll back in 2011 was one of my best decisions. It’s difficult to find an organization that is so dedicated to their clients but Complete Payroll never disappoints. I would highly recommend that everyone head over to Payroll Country. You’ll be glad you did.

George Emerling

George Emerling, Vice President at Emerling Agency

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