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Employee Handbooks

With this comprehensive employer resource, we explain how to craft a perfect employee handbook that can protect your company and its employees, while saving you valuable time and money.


While not required by law, a comprehensive employee handbook is a very important tool that most HR experts agree every company should have. Done well, it can serve as a singular touchstone to which employees can easily refer for guidance, whenever necessary. Done poorly - or worse, not at all - and your company could be left vulnerable to a host of costly legal actions taken by current and former employees. Not to mention, disorder within your company’s ranks. This resource page will give you some important things to consider while you’re writing your company’s employee handbook.

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What is an Employee Handbook?

An employee handbook clearly and concisely documents all of the rules, policies, and conditions that your company and its employees operate under. Though it is not a binding legal document, an up-to-date, compliant handbook is a viable first line of defense against huge litigation costs. The implementation of clear, concise policies that employees understand and managers apply consistently can assure employees that they are being treated fairly, and can reduce the number of claims filed against the employer. If an employee or former employee does file a claim, a handbook can provide valuable documentation to demonstrate that the employer had equitable and compliant workplace policies in place.

Additionally, your employee handbook is an ideal way to communicate with employees, whether it be about what is expected from them, what they can expect from their management and the company itself, or provide updates to company policies.

Why Your Company Needs an Employee Handbook

Introduce Employees to the Organization’s Culture, Mission, and Values

Your employee handbook is every new employees’ introduction to your organization’s culture and where they will fit within it. This helps to foster a sense of pride and belonging, which studies show will help employees become more productive in a shorter period of time. The introduction section of an Employee Handbook should answer questions like: “what do we do that sets us apart?” “How did the company get here?” “what are we passionate about?,” and “how can I, as a new hire, become a part of this culture?” The introduction section sets the standard for the employment relationship in general and provides a guidepost for the remaining policies communicated in the handbook.  

Communicate to Employees What is Expected of Them

A well-written handbook provides employees with a clear understanding of their responsibilities. The handbook also serves as a compass for the organization’s policies and procedures. For instance, your handbook will advise employees what the procedures are for requesting time off. If an employee has to call in sick, the handbook advises them whom they should contact and what the timing should be. It also tells employees whom to go to if they have questions about any of the specific policies in the handbook. The handbook also communicates an employee’s general responsibilities regarding safety, timekeeping, reporting, and so on. By providing this clear, accessible information, handbooks ensure companies continue moving in the right direction.  

Educate Employees About What They Can Expect From Management and Leadership

An employee handbook clarifies company objectives and leadership styles, as well as management best practices, to foster healthy professional relationships between managers and their reports. It also outlines logistics, such as timekeeping requirements, hours of work, pay periods, and so on. Further, a complete employee handbook advises employees of their various entitlements to federal and state leaves, such as FMLA or Jury Service Leave. These clearly communicated policies help to eliminate confusion and inconsistencies that result when handbooks are silent on these topics.   

Communicate Key Company Policies, Clearly and Consistently

No policy is effective if it is practiced inconsistently. An employee handbook will accurately communicate your organization’s policies regarding employment, conduct and behavior, compensation, and other policies and procedures your organization follows. Most importantly, managers can refer to the handbook when answering questions or making decisions regarding their policies, and ensure their answers and actions are consistent with your policies and best practices.

Showcase Benefits

If your organization offers vacations, 401k, health insurance, paid parental leave, or other benefits to employees, make sure they know about these benefits and the eligibility requirements by communicating them in the handbook. A robust benefits package can help you retain your best and brightest employees, so be sure they know about your full suite of offerings by communicating these in the handbook.

Ensure Compliance with Federal and State Laws

No matter what state you do business in, or how many employees you have, you will be subject to state and federal employment laws. Your handbook not only communicates these various entitlements and obligations to employees but is useful in demonstrating your organization’s commitment to remain compliant with these regulations. For example, if your employee is called away to active-duty military service, you want to be sure they understand their rights and obligations when communicating their need for leave to you. In this instance, your Military Leave Policy should clearly define these parameters to the employee. Similar policies should communicate rights and obligations regarding state disability leaves, federal FMLA leave, and other government mandates.   

Defend Against Employee Claims

The unfortunate reality is that, as an employer, facing a lawsuit or similar challenge from a current or former employee is a matter of when not if. An up-to-date, compliant handbook is a viable first line of defense against huge litigation costs. If an employee or former employee does file a claim, a handbook can provide valuable documentation to demonstrate that the employer had equitable and compliant workplace policies in place. It will help to prove that the organization exercised “reasonable care” towards its employees. The employee’s signed acknowledgment page will show that the employee had an opportunity to familiarize themselves with the organization’s policies, a chance to ask related questions, knew whom they could turn to for help within the organization, and agreed to follow the terms and conditions of employment set forth by the organization.

Lets Employees Know Where to Turn for Help

Employees should feel comfortable approaching a trusted member of management for help when they want to report workplace violations, get workplace-related assistance, and get answers to any other questions they may have. The alternative is for them to turn to an outside third party, like the EEOC or Department of Labor, which could trigger a costly and time-consuming investigation. When a handbook not only outlines one or two management individuals for an employee to turn to in these situations but also designates another individual to turn to in the event the employee disagrees with the first decision, they are more likely to keep their complaints in-house, which is a good thing for employers.

Employee Handbook Roadmap - Complete Payroll

What to Include in Your Employee Handbook

Welcome Statement

Make a good first impression! Begin your handbook with a brief statement welcoming your new hire into the family.

Company Info

Give new employees a sense of your company’s history. Include any awards or other recognition. Here, you should also include your company’s mission and vision statements, which assert your company’s core values and ambitions. A well-crafted mission statement lays the foundation for how the company and its employees carry themselves, internally and externally.

Clearly stated purpose of the handbook

Briefly explain what your handbook is, as well as what it isn’t. For instance, this section would be a perfect place to explain that the handbook itself is a guide to understanding your company’s various policies, methods and processes, and not an employment contract. Also mention the fact that the policies contained within are subject to change.

Employment Information

To remain legally compliant, include statements regarding Equal Opportunity Employment (EEO), your state’s “Employment-At-Will” policy. Consider having an attorney draft these documents since it’s possible that even one error in verbiage could render your policy unenforceable.

Compensation and Benefits

Inform employees of your company’s pay frequency, paid time off policy, and any overtime or holiday pay policies. If employees are eligible for benefits upon completing their introductory period, a simple overview of those benefits will suffice. To avoid having to constantly update your handbook, save any specific details about benefits programs for supplemental materials that you can distribute when appropriate.

Sexual & Other Unlawful Harassment Policy

Creating a safe space for your employees to work should be of paramount importance to your organization. It should be made clear to all employees that harassment of any kind is expressly prohibited. Provide a number of channels through which employees can register harassment complaints, and be sure to outline the disciplinary consequences employees can expect to face if found in violation of your harassment policy.


The Americans with Disabilities Act (ADA) requires all companies to provide what they consider “reasonable accommodations” to accommodate workers with disabilities to do their jobs. Any such accommodations should be clearly stated in your handbook.  Also, make sure to include any lactation accommodations your company makes for nursing mothers.

Employee Conduct

Here is where you can establish your company’s rules about drug and alcohol use, social media usage, etc. Be careful when drafting your company’s dress code, though. Banning facial hair and headwear outright may unintentionally offend employees who have religious or medical reasons for not shaving and/or wearing a headdress. Also, unless it is absolutely necessary to your business (and you can prove it), always refrain from requiring female employees to wear skirts, jewelry, or makeup.

Employee Sign Off/Acknowledgement

It is always a good idea to have each employee sign a document in which they acknowledge that they were provided with your employee handbook. Being able to produce this document when necessary will protect you in the event that an employee takes legal action, arguing that they were terminated or otherwise disciplined for violating a company policy they were unaware of.


If your company handles highly sensitive customer data, it is important to convey to your employees their responsibilities when handling said data. Supplement this by having each employee sign a confidentiality waiver, but do not include the document itself in the employee handbook.

Employee Handbook Roadmap - Complete Payroll

What to Avoid in Your Employee Handbook

Limiting Employees’ Rights to Discuss Wages

Policies that prevent employees from discussing their wages violate federal law. Section 7 (C)(d) of the National Labor Relations Act (NLRA) contains a provision that gives all employees – whether unionized or not – the right to discuss "wages, hours, and other terms and conditions of employment" with their fellow employees. The National Labor Relations Board (NLRB) has taken the position for decades now that pay and benefits are terms and conditions of employment, therefore any attempt to stifle employee discussion is a violation of federal law. Courts have uniformly supported this position.

Long Introductory Periods

The Affordable Care Act (“ACA”, commonly referred to as “Obamacare,”) prohibits waiting periods longer than 90 days. So, most employers find it simpler to adopt a 90-day introductory period for new employees before they gain access to certain benefits offered by the company. Extensive introductory periods have also shown to erode the employment-at-will relationship.

Using the Term “Probationary Period”

While we’re on the subject, it has been found that the term “Introductory Period” is vastly preferred over the term “Probationary Period” when referring to the beginning of a new employee’s tenure. “Probationary” has a negative connotation. It sounds punitive; as if the new employee is not to be trusted until they have been employed at the company for a certain amount of time. It’s not exactly the kind of the first impression you want to make. More importantly, though, the word “probationary” implies that an employee is entitled to greater rights once they complete their introductory period.


Specifics About Benefits

Though it is always wise to regularly update the content of your employee handbook, keeping it updated with specific plan information every time plans and policies change will end up devouring your time and resources. Instead, it is recommended that you only outline that benefits are available to certain employees under certain conditions, and create a separate packet for specific information. Most carriers have these readily available anyway.

Procedures, Job Duties and Safety Protocols

Like benefits information, procedures, job duties and safety protocols are better left for a supplemental document where you can go into greater detail without having to constantly update your employee handbook each time you add or amend something.

Arbitration, Non-Disclosure, and Non-Compete Agreements

Unless you are an attorney or have ready access to one, you should avoid including any arbitration, non-disclosure (NDA) or non-compete agreements in your employee handbook. Even if you are a legal professional, since the employee handbook is not a legally binding contract itself, these legally binding documents have no place in yours. Moreover, if you do include them and they are not written correctly, you will find they risk not being enforceable.

Get Help with Your Employee Handbook

Download the FREE Employee Handbook Roadmap

Given all there is to consider, the process of not just assembling your employee handbook, but also making sure it is current and meets legal requirements can be daunting. We want you to get it right, so you can focus on growing your business. So, we’ve put together The Employee Handbook Roadmap, a handy (and FREE!) template that will help you eliminate the guesswork of building an employee handbook.

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Arden Neubauer

Hunt Hollow Ski Club

"Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone."

I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

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Nuttall Golf Cars Inc

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Carol Grover

Keuka College

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

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Finger Lakes Wrestling Club Inc

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Hilton Health Care PC

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Dr. Christopher Mozrall

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Shear Ego Salon & Spa

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Boulevard Van City

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Diane Romano


People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

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Norco Farms

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Town of Bergen NY

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Catholic Charities

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Elite Roasters

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Wyse Properties

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When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!

I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!

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H Clarke Services

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Watch Howard's Testimonial

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Crossroads House

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Inn at Houghton Creek

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Town Of Pembroke

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

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Antonucci Law Firm

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Tiffany Transportation Services LTD.

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Olean Wholesale Grocery Coop., Inc.

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Financial Service Company

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Elite Armed Response Service, LLC

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A Gust of Sun Winery

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Brian Horn's Auto Repair, Inc.

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Sorge's Restaurant

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Chemung County SPCA

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Elvira Aletta

Explore What's Next

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

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Peregrine Walton LLC

On the ball with pertinent payroll and HR topics - love the payroll system and customer service!

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Mitchell T. Yencer

Things go quite smoothly and I have a very good rep: Megan!

Norlene Boone

GP Rochester, Inc.

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Heritage Packaging

Great customer support and service!

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Jack of All Trades

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Rachelle Lyons

JD Burkhardt, Inc.

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Lisa Lyons

Attica Auto Supply Inc

Friendly, answered all my questions, and never felt hurried.

Bonnie DeNeef

Nuttall Warehousing LLC

LeeAnn was just wonderful to work with.

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