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Austin Fish

Chief Executive Officer

 

fish austin picture

A little more about Austin...

As a member of the 2nd generation Fish family, Austin has been an integral part of Complete Payroll for over 10 years. In the early years with Complete Payroll, Austin focused much of his time and energy on strengthening the technological infrastructure of the business. After careful consideration, formalized training as a designated Microsoft Certified Professional (MCP) and meticulous research, Austin spearheaded the Complete Payroll IT department. This department has given Complete Payroll the ability to offer cutting edge payroll technology and the agility to set the curve in the payroll industry for new age products and functionality. In early 2012, Austin took over the position of Chief Operating Officer. In this role, Austin leads his team to execute on Complete Payroll’s Payroll Country promise as well as consistently creating new ways to make his team and the business more efficient. Not only is Austin a well-respected Executive leader within the Complete Payroll organization, but he is also extremely dedicated to his community. Austin Serves on the Board of Directors for the Wyoming County Chamber of Commerce. As a managing Partner and CEO, Austin plays an extremely vital role in the structure, sustainability, and growth of Complete Payroll.

"Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone."

Arden NeubauerHunt Hollow Ski Club
hunthollow.com

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I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar UttamSoderberg Insurance Services Inc
soderberginsurance.com

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

Bobby LuuKenrick Maintenance Corporation
kenrickfirst.com

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc
tore.com

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College
keuka.edu

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

Cathie ReneRochester Hearing and Speech
rhsc.org

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthHilton Health Care PC
hiltonhealthcare.com

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa
shearego.com

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Debbie KlymkowBoulevard Van City
vancitymobility.com

People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Diane RomanoROMOLD Inc.

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

Dick EakinsNorco Farms

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamTown of Bergen NY
bergenny.org

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Eileen ReevesCatholic Charities
ccwny.org

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Elmira DewesElite Roasters

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Emily WyseWyse Properties
wyseproperties.com

When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!

Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC
englishroadpediatrics.com

I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!

Gwen JonesMack's Body Shop, Inc.

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

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Howard ClarkeH Clarke Services

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Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

Jeff AllenCrossroads House
crossroadshouse.com

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We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

Jill BonnellSwagelok Western New York
swagelok.com

Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInn at Houghton Creek
www.innathoughtoncreek.com

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Of Pembroke
townofpembroke.org

It has been great working with everyone from Complete payroll. Everyone through the years have always been great. They take your phone calls every time, and always go above and beyond what you need. We have been customers for years and will continue for years.

Judy McdonaldAntonucci Law Firm

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Kelly StephensonThe Service Collaborative of WNY, Inc.
www.tscwny.org

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Lisa CarpenterOlean Wholesale Grocery Coop., Inc.

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Service Company

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkFillmore Wesleyan Church
fillmorewesleyan.church

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinElite Armed Response Service, LLC

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

Shane GustafsonA Gust of Sun Winery
agustofsun.com

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have all been great to work with.

Shivaugn AhernCentral American Healthcare Initiative Inc.
cahisalud.org

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

Sue HornBrian Horn's Auto Repair, Inc.

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

Susan MunschEvergreen Trails Campground
evergreentrails.com

We have been in business for 70 years and have dealt with A LOT of other payroll companies! Complete Payroll is by far the best we have worked with! Ashlee Adams is my CSR and she is absolutely the BEST! Always makes time for me and very patient with any question that I may have!  

Teresa BullockSorge's Restaurant
sorges.com

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Teresa JacksonDudley Poultry
dudleypoultry.com

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

Tina CanaliChemung County SPCA
chemungspca.org

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Denni HarbaughIndependent Title Agency, LLC
fasttitles.com

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Elvira AlettaExplore What's Next
explorewhatsnext.com

On the ball with pertinent payroll and HR topics - love the payroll system and customer service!

Theone KalkinisPeregrine Walton LLC

Things go quite smoothly and I have a very good rep: Megan!

Peter VarlanMitchell T. Yencer
eyesite-ny.com

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Norlene BooneGP Rochester, Inc.
greater-rochester.pauldavis.com

Great customer support and service!

Cindy Van BurenHeritage Packaging
heritagepackaging.com

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

Bob BoltKTS Management, Inc
mikes-subs.com

LeeAnn was very helpful, very thorough, patient, and professional, and pleasant! She is an excellent trainer!

Joanne HoovenOccupational Management Group
omgarm.com

Leanne was very helpful!

Gregory GeraciJack of All Trades

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Rachelle LyonsJD Burkhardt, Inc.

Friendly, answered all my questions, and never felt hurried.

Lisa LyonsAttica Auto Supply Inc

LeeAnn was just wonderful to work with.

Bonnie DeNeefNuttall Warehousing LLC
thegolfcartstore.com

Awesome trainer-- very knowledgeable, friendly and patient!

Allie PhillippiEden Ale House

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

Jackie AgustaSandvik & Associates Inc
sandvikandassociates.com

Great training easy program to work with.

Joe HansonCBD Best Oil
cbdbestoil.com

The program has met our needs! Actually exceeded them!

Jennifer PaulyThe Lower Niagara River Region Chamber
upwardniagara.com

Great products, great people and no problems!

Sue BuddHinspergers Poly Industries Inc
hinspergers.com

Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!

Gail StoweStowe Potato Sales

These little articles are great for managers to learn more about HR needs and requirements!

Naomi ZiembaUniversity At Buffalo Neurosurgery Inc
ubns.com

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Amanda HicksRevive Buffalo, LLC

Very friendly staff, and you are always on top of the services you offer.

Nancy MillerN&G Broadway Inc

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

Chris SmithGrigg-Lewis Foundation
grigglewis.org

The service that we have received has been EXCELLENT and I can't say enough about Lindsay Ezard's patience and support. Everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

Frances SweeneyCPM Golf, LLC
deerfieldcc.com

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Peg MillerFreed Maxick CPAs PC
freedmaxick.com

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Lora MillerTim's Trim Inc
timstrim.com

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

Laurie KoernerShades Unlimited Inc
shades-unltd.com

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com

Ashlee is great to deal with. And before her, LeeAnne was great.

Donna CareyThomas P. Shea Agency
statefarm.com

Customer Service and payroll representatives are excellent!

Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
jeccabinetmakers.com

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

Sally KovatchNothnagle Drilling, Inc
nothnagledrilling.com

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Teri PetersLong Pond Pediatrics
longpondpeds.com

Love working with CPP. They have made life so much simpler for me.

Nicole BeginTown Of Pembroke
townofpembroke.org

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

Laurie MerrillLight House Station, LLC
thelighthousestation.org

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com

The customer service is beyond compare!

Laura LaneLivingston County Area Chamber Of Commerce
livingstoncountychamber.com

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Barbie GozelskiLeRoy Country Club

Very friendly staff, and you are always on top of the services you offer!

Nancy MillerN&G Broadway Inc

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Beau BibeauRochester Dog Walkers LLC
rochesterdogwalkers.com/

Customer Service is awesome! Love Andrea 😀

Margaret UrlacherPittsford Realty Corp

Your personal attention to every client really stands out!

Michelle BromsteadFreed Maxick CPAs PC
freedmaxick.com

I have complete confidence in CPP and my Account Executive, Todd 😀

Janet OlivieriPfisterer Lapp LLC
lappinsulators.com

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Liz MaherDiscovery Schoolhouse LLC
discoveryschoolhouse.info

Friendly employees, lots of resources. 

Marybeth SimoneitLaSalle Early Childhood Center Inc
lasalleearlychildhood.com

You have the best employees working for you. They are professional and a delight to work with!

Kathy CassettaCassetta Agency Inc
cassettainsurance.com

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Ami BlackmoreExchange Redemption Inc

Service reps are so helpful and always available. Andrea is the best!

Joe CzernyMercy Flight Inc
www.mercyflight.org/

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Mark LoganFirst Free Methodist Church
northgatefmc.com

Any time I need anything we always have a prompt response from you.

Patty DuganLynn-Ette & Sons Inc
lynnettefarms.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com/

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

Nancy ChristodoulidesJW Pepper LLC
servpronorthniagaracounty.com/

You are the best in all areas: Payroll and HR. Thank you!

Joanne BasherMD Meyers Properties LLC
meyersrvs.com/

Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!

Debbie BlacklockBlacklock / Eglin Enterprises, Inc.
consaulautocare.com/

My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.

Kelly GilliganRochester Rigging & Erectors, Inc.
rochesterrigging.com

Efficient, knowledgeable, User-Friendly!

Kathy LottBlowers Agra Service Inc
blowersagra.com

Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.

Darlene MartinCreative Food Ingredients
creativefoods.com/

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com/

Payroll Software is easy to use and very helpful customer service reps!

Nancy OlsonPride Mark Homes
pmhomes.com/

Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com/

I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!

Frances SweeneyCPM Golf LLC
deerfieldcc.com/

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Jasen MeyersJ. Meyers Contracting LLC

Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!

Kristin HarringtonKristin Harrington LLC

Your customer service support is second to none.

David SmithCorning Meals On Wheels Inc
cmowheels.com

Very friendly staff, and you are always on top of the services you offer.

Nancy MillerTown & Country Family Restaurant

Great service, reports are easy to read with large prints and online service is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com

We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com/

Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.

Cindy VanBurenHeritage Packing
heritagepackaging.com/

Complete payroll is always helpful. We have rarely experienced any issues and if so, they are resolved quickly and effectively. Staff is always kind and courteous.

Roxanne HamForsyth & Forsyth
forsythlawfirm.com

Amazing small business support!

Kristin Harrington HarringtonKristin Harrington LLC

The Town of Pembroke has had a wonderful experience with Complete Payroll. We've been using them since 2013 and would recommend their service.

Nicole BeginTown of Pembroke
townofpembroke.org

Your company scores high in customer service. Lacy Smart is awesome!

Martha AllenCortland County Community Action Program, Inc.
capco.org

My Payroll Specialist Melissa is outstanding and helpful and always ready to solve any problems with payroll that I might have. Plus she can customize categories specific to my business. She is the best advertisement for Complete Payroll!

Nancy ChristodoulidesJW Pepper LLC
servpronorthniagaracounty.com

It is just easier to get the correct information and documents from someone who knows what they are doing than to google it and try to figure all the stuff the government expects us to know. Thank you!

Norman BishopNorm's Marine Service
normsmarineservicellc.com

Ashlee has been amazing and is there every step of the way, and Jen Strait's service and guidance has been beyond helpful! The team that you have created at CP is such a wonderful asset to any business large or small and I have and will recommend you to other companies moving forward.

Penny JensenLuminated Landscapes Inc
luminatedlandscapes.com

Great customer service. Phone calls are always returned promptly. Always go above and beyond!

Joan KuchColburns A/C & R., Inc.
colburnsacr.com

Complete is helpful and responsive to all our questions and concerns. The polite, friendly specialists are willing to resolve any issues we may have and if they are unable to themselves, they take it to the next level. Thank you!

Christine GravesContinental School of Beauty
continentalschoolofbeauty.edu

I have the best Customer Service Rep ever. Always helpful, patient and will go the extra step.

Katherine JordanRegional Truck & Trailer
regionaltruckandtrailer.com

The service is great. I am able to process payroll myself online, but when I have questions my rep is always helpful.

Maggie MandryckyR.G. Loewenguth Co. Inc
rglgage.com

Always great service…and when an issue does arise, fast resolution!

Stephanie BurroughsAvon Dental PLLC
www.avondentalny.com

Seamless conversion from my previous payroll provider. Superior customer service. Competitive prices. Kudos! :)

Tara SchaferLiteracy Buffalo Niagara
literacybuffalo.org

Lindsay Ezard is awesome! phenomenal customer service. We left once and realized after just 2 weeks how badly we missed being with payroll country. Never leaving again! 10/10 would recommend

Justin FieldsAmerican Fruit & Vegetable Co
afvnys.com

I have been very happy with the associates that I have worked with over the years!

Ralph MarvinAttica Bus Service, Inc.
atticabus.com

Our customer reps have been very quick to respond to any questions we may have and they are always pleasant and professional.

Roberta CesarPUSH Buffalo, Inc.
pushbuffalo.org

Nimble, inexpensive, very customer focused!

Michelle MattickKarma Culture LLC
drinkkarma.com

Very responsive, easy to use and great reps!

Joseph BeyerFrontier Management Of New York Inc
frontiercommunities.com

They have always been very helpful and they are always friendly. They get right back to me if I have a question. I have been very happy with them! I appreciate all that they do.

Bernice FullerMiddle Falls Contracting LLC

Excellent customer service! Thank you, Kortney!

Lisa BrunoWebster Pediatric Dentistry
websterpediatricdentistry.com

Great customer service and very user friendly!

Kathleen FortunatoBoys & Girls Club Of The Northtowns
bgcnt.org

It's not every day that one has to deal with termination of employment. Having information/checklist, etc., will greatly assist in making sure that the process goes well for all parties involved. Thank you!

James WallaceMercy Flight
mercyflight.org

Complete Payroll has helped me save so much time by everything they offer. It is a service to a non-profit Executive Director who runs and agency and wears many hats, including HR.

Gina Tinker-WilliamsCommunity Dispute Resolution Center
cdrc.org

Where to begin! We have always had the best experiences with everyone we speak to at Complete Payroll. There is not a chance that we would ever change payroll companies; top notch and the most wonderful people. I truly can not say enough positive things about Complete Payroll. We would recommend them to EVERYONE!

Brooke LaValleyGoss Chevrolet
gosschevrolet.com

Great payroll company! Every week payroll is done very timely and always correct! Thank you ALL at Complete Payroll!

Ronald D. BrownRonald D. Brown Landscaping

Our payroll specialist is wonderful! Pamela Granger. Everyone that we have dealt with over the time we have been with CPP have been just the best. We are lucky to have CPP in our corner.

Tammy ElliottJFE Transport LLC

I absolutely love Complete Payroll! I can not say enough good things, honestly. Always quick to solve a problem and very willing to help in any way they can. I have recommended a lot of businesses to them and I am so happy that one of them for sure went with Complete Payroll. Everyone is so very nice no matter what!

Monica JonesGenesee Valley Lawn and Landscape
geneseevalleylandscape.com

Excellent customer service, easy to use, has saved me so much time! The attendance software has been really helpful to our employees who are easily able to monitor their time off, time off requests that they have made, etc. So glad we made the switch!

Ann SellersCharles J Sellers & Co Inc
sellersinsurance.com

Every time we have called in for any reason we have always been taken care of in a timely manner. Reps are very helpful and respectful and go out of their way to help.

Susan St. CyrRJW Services LLC
rjwservicesllc.com

Always good customer service. Very helpful whenever needed. Perfect payroll.

Heidi RiggsCH3 Biosystems
ch3biosystems.com

Never an issue. Always supportive.

Lena RaimondoParkside Fire & Security
parksidefiresecurity.com

Great Staff!

Denise HallettSeneca Lake Resorts
senecalakeresorts.com

Good customer service. Andrea Dimmick is great to work with!

Kathleen FortunatoBoys & Girls Clubs Of The Northtowns
bgcnt.org

Great customer service!

Jackie HoytArts Council For Wyoming County
artswyco.org

Very professional and great customer service. Billie Jo is awesome!

Rick MarchewkaMarchewka Contractors Inc
mcibuffalo.com

For the cost, we love the service, we really love our rep Ashlee, and the fact that the tax team does all the hard lifting for us!

Michelle MattickKarma Culture, LLC
drinkkarma.com

Excellent customer service, always friendly and resolve issues.

Laurie WardMiller Agency of NY, Inc.

Complete Payroll has been so much better than our previous payroll processors. Accurate, responsive, and always available when we contact them.

Alethea SokeroSokero CPA Services, P.C.
sokerocpa.com

Complete Payroll has great customer service and they also provide a lot of resources that other payroll services don't.

Cara CuthbertActive Physical Therapy Solutions PC
activeptsolutions.com

Affordable payroll solution and great customer service!

Jennifer MarvinAvon Animal Hospital
avonanimal.com

Our Customer Service rep Jennifer Smith is always very knowledgeable & helpful and gets us answers if we need them ASAP. She is a pleasure to work with.

Patti LacovageloFaber Builders Inc
faberbuilders.com

Professional service for a low price. Highly recommend.

Drew PerilliPerilli Physical Therapy PC
advantagephysicaltherapy.org

CPP is the BEST!!!

Renee NesbethTonawanda Valley Federal Credit Union
tvfcubatavia.com

I have nothing but great things to say about Complete Payroll. Our representative Kelsey has been AMAZING and very helpful every time I have had a problem or question. Our employees are paid like they should be and everyone is happy.

Susan St. CyrRJW Services, LLC
rjwservicesllc.com

My rep Jennifer Smith is awesome. She goes above and beyond to be helpful and is always quick to respond to my emails.

Cathleen StevensSPCA in Cattaraugus County, Inc.
spcacattco.org

Andrea Dimmick, our dedicated Rep, is awesome!! She always is there to help me when needed and has a wonderful personality.

Kathleen FortunatoBoys & Girls Clubs Of The Northtowns
bgcnt.org

Our transition rep, Jesse Bleeks, was fantastic; he took his time to explain every step and created the best system that meets our needs.

Adriana Skura-PalmerHyperwave Marketing
hyperwavemarketing.com

It's going very well, everyone has been awesome!

Carol ChandlerMcHone Industries
mchoneind.com

Comfortable software program and excellent customer service. Our CSR is amazing.

Tim PynnS M Pynn & Sons Inc
pynnplumbing.com

Generally reliable and accurate. Pleasant customer service rep's!

Barbara LougheedBridal Chateau II LLC
bridalchateauinc.com

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Recent Articles

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Mandatory 401(k) Roth Contributions Under the SECURE Act 2.0

The SECURE Act 2.0 is a new nationwide law that was signed at the end of 2022 with the goal to help better prepare and enhance workers’ retirement plans. This law has provisions that will be carried

2025 New York State Paid Family Leave Rates

The New York State Paid Family Leave (PFL) is a program that allows eligible employees to take up to 12 weeks of paid leave for certain eligible reasons. This employee-funded benefit enables them to

Connecticut Expands Paid Sick Leave Law: What Employers Need to Know for 2025

All Connecticut employers should be aware of the expansion of the paid sick leave law beginning to take effect in 2025. On May 6, 2024, the Connecticut Senate approved legislation to greatly revise

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