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What is Payroll Country?

In Payroll Country, people come first, manners aren't optional and a job isn't done until it is. Sure, we're headquartered in a small, rural town. But Payroll Country isn't just where we're from. It's our philosophy of how business should be conducted. Welcome!

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The Pillars of Payroll Country

The belief system that guides our behaviors and how we support our employees, clients and partners.

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Talk Less and Do More

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People Run the Show

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Invest in our Clients

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Everyone Gets a Map

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Believe in Our People

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Give it to You Straight

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Transitions are Easy

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Everyone is in The Know

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Price Isn't the Only Thing that Matters

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Not All Relationships are Meant to Be

Once we heard a pretty smart guy say…

“As soon as you’re spending more time talking about doing something than actually doing it, you’re doing it wrong.”

Wise guy. In the good way.

In Payroll Country, you are 4 times more likely to have a conversation about how your payroll experience can be improved than you are to have a conversation about buying new/more payroll services.

In Payroll Country, approximately 20% of the focus is applied to sales and marketing.

The other 80% is dedicated to service and support.

Appropriating our assets for our top priority—keeping clients happy— is the best thing we do.

Less talking. More doing.

In Payroll Country, you are 4 times more likely to have a conversation about how your payroll experience can be improved than you are to have a conversation about buying more products.

Payroll Country Benefits

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Single Point of Contact

A dedicated rep that knows you, your business and what the heck they're talking about.

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Free Software Training

We have full-time employees dedicated to helping you and your team use our software effectively.

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Free Custom Reports

It's your data. You should be able to get it however you want. We never charge for custom reports.

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Robust Software

You'd be hard pressed to find something our software can't do for you. We've got you covered.

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Easy Payroll Transitions

We have an entire team dedicated to making yours go as smoothly as possible. No worries.

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Competitive Pricing

There's a pretty good chance we could be saving you some money. Can't leave that out.

Second Round of PPP Funding Approved

Browse Our Solutions

Humans are your best resources. They should be paid, managed and supported with enterprise technology and people that care. Learn all the ways Complete Payroll can help.

Browse Solutions

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Subscribe to Our Newsletter

Our email newsletter is one of the best things we do. We send it out twice a month on Thursday afternoons. The contents include recent or relevant blog articles, links to free resources (like ebooks, kits, and guides) and more information about payroll, HR and timekeeping solutions for your business.
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Hunt Hollow Ski Club has tried other payroll companies from time to time, but always return to Complete Payroll because we have an assigned specialist who knows our needs inside and out, is knowledgeable, easy to reach and very responsive. My questions and concerns are addressed in a VERY timely manner and I never feel that I have to handle sticky issues alone.

Arden NeubauerHunt Hollow Ski Club
hunthollow.com

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I have been working with Lacy Smart and her team for the last few years. I have been impressed by her responsiveness, accuracy, and high level of providing client satisfaction. She and her team are a wonderful testament to the organization!

Bahar Uttam Soderberg Insurance Services Inc
http://www.soderberginsurance.com/

Ashley from Complete Payroll has always been helpful. It seems that whenever we have a challenge, Ashley is there to help us through and does it well. Her customer service skills are excellent.

Bobby LuuKenrick Maintenance Corporation
kenrickfirst.com

I have worked with a few different payroll providers during my career. Complete Payroll is absolutely, by far, the most proficient and customer service-oriented provider I have been privileged to work with. Lindsay Ezard goes above and beyond to assist me with any question I may have. Thank You Lindsay!

Bonnie DeneefNuttall Golf Cars Inc
tore.com

The team at Complete Payroll is always responsive, always helpful, and always professional. They have gone above and beyond over recent years to assist Keuka College in creating efficiencies, maintaining compliance, and improving processes. Complete Payroll is a trusted partner, a valued resource, and a respected adviser.

Carol GroverKeuka College
keuka.edu

My experience with Complete Payroll has been exceptional. I was a novice to payroll so my learning curve was big. Andrea is wonderful helping me navigate payroll and not just fixing my errors but explaining what I did or did not do.

Cathie ReneRochester Hearing and Speech
rhsc.org

We were referred to Complete Payroll years ago by a board member and haven't looked back since. When I first started working with them, I knew nothing about payroll. My first rep Lacey, and now JoAnn, are great to work with. Working with Complete Payroll has just been a wonderful all-around experience for me.

Cathy PaceFinger Lakes Wrestling Club Inc
fingerlakeswrestlingclub.com

We very much appreciate the quick service. If I need a special report it arrives via email within one business day, if not that day.

Cathy SchuthHilton Health Care PC
hiltonhealthcare.com

Complete Payroll is a great payroll company, and we love Lacey! She always has the answers to my questions without hesitation. There is very little (if any) wait time to get a call back.

Christina WagarDr. Christopher Mozrall

The first suggestion I made after I joined Shear Ego was that if they were not yet using Complete Payroll, they should be. We continue to be impressed and happy with the quality and friendliness of service, and the excellent newsletters and up-to-date information on all things payroll and HR.

Colleen KollShear Ego Salon & Spa
shearego.com

We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.

Debbie KlymkowBoulevard Van City
vancitymobility.com

People do business with people, not with corporations. In over 20 years, we have only had two customer service reps. Instead of feeling like we are one of 10,000, CP makes us feel like family! We count on Lindsay getting it right, and she always does. Even when we go outside the box, all is as we expect it!

Diane RomanoROMOLD Inc.
romold.net

Complete Payroll fits my budget, I never get bounced around between customer service reps, and it's very easy to enter my payroll. I simply take a photo of my payroll sheet and email it to my rep. There's never a problem! With them, it's business done, and business done right.

Dick EakinsNorco Farms

Complete Payroll Processing provided an easy transition from internal payroll processing. With payroll as their core competency, CP has the expertise to help mitigate errors and ease the burden of annual updates. Comprehensive reporting gives all the details needed and an organization can operate with an added piece of mind knowing that the payroll service is taken care of.

Don CunninghamTown of Bergen NY
bergenny.org

After nearly 10 years, we are receiving the same or better service than when we started. The ability to reach our dedicated customer service representative in a timely manner is huge when there are deadlines in play. Requests for unique reports and integration with our other vendors has been handled without hesitation. We truly feel a partnership with Complete Payroll.

Eileen ReevesCatholic Charities
ccwny.org

I am very happy with your service and your website is easy to use. Employees are so responsive and ready to help with any questions. Andrea responds quickly to email, Tracy did everything from the beginning to get us started understanding and entering payroll, and Sydney's training was just super helpful.

Elmira DewesElite Roasters
eliteroasters.com

I just love Lindsay! She does an awesome job! She is very responsive and I like that she teaches me how to find things rather than just doing it for me.

Emily WyseWyse Properties
wyseproperties.com

When our business began in 2005 I knew right away which payroll company we would use. I have had exactly 2 payroll specialists since then, and I feel like they know me & our company. I am not shy to ask questions & if they don't know the answer I am always pointed in the right direction. I have every confidence in my payroll specialist, Lindsay and the company she is with!

Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC
englishroadpediatrics.com

I have had the great pleasure of working with Payroll Country for almost two years now. Tiffany was my original CSR and was very helpful, courteous, and was always there whenever I needed help. So far, my experience with my new rep, John, has been wonderful as well. I look forward to working with Complete Payroll for many years to come!

Gwen JonesMack's Body Shop, Inc.
macksbodyshop.com

We have been with Complete Payroll for quite awhile now and plan on staying. Thanks!

Howard ClarkeH Clarke Services

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Crossroads House has been using Complete Payroll for several years now. Their service is fast, friendly and accurate. Whenever we have payroll documentation needs arise for our employees, Complete Payroll always gets the job done quickly and efficiently. We are proud to count them as one of our many community partners.

Jeff AllenCrossroads House
crossroadshouse.com

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We have received excellent and attentive service for over 10 years now. We have come to rely on Complete Payroll's consistency and very low turnover. We appreciate the chance to know our rep and they get to know us and our needs as a business. If we have payroll or general HR questions, Complete Payroll has the answers for us.

Jill BonnellSwagelok Western New York
swagelok.com

Great customer service combined with a reduction in processing fees made the decision to stay with Complete Payroll an easy one. Our customer service representative, Kendall, always gets back to us quickly, and she is always very helpful and friendly. Also, the training that we received from LeeAnn was thorough and beneficial.

Joanna BatesInn at Houghton Creek
www.innathoughtoncreek.com

We have been well served by Complete Payroll. When we have needed support, it was given both in payroll and other employee matters, like handbooks.

John WorthTown Of Pembroke
townofpembroke.org

It has been great working with everyone from Complete payroll. Everyone through the years have always been great. They take your phone calls every time, and always go above and beyond what you need. We have been customers for years and will continue for years.

Judy McdonaldAntonucci Law Firm

We have been using Complete Payroll for over five years and have found them to be responsive, professional, friendly, and cost effective. Customer service is best judged when something goes wrong. Complete Payroll is always there immediately to help fix the issue. Complete Payroll is a payroll partner, not just a payroll service.

Kelly StephensonThe Service Collaborative of WNY, Inc.
www.tscwny.org

I have worked with many payroll companies throughout my career and Complete Payroll surpasses them all in personalized service. My CSR is Andrea and I have always received assistance in a timely manner. Keep up the great job!

Linda MooreTiffany Transportation Services LTD.

Complete Payroll is the best choice that I have made for our payroll and HR services. Anytime I have called customer service, there is always a happy and knowledgeable person on the line to help us out! They have done anything I have asked of them in a quick and efficient manner! I would recommend them to anybody!

Lisa CarpenterOlean Wholesale Grocery Coop., Inc.
oleanwholesale.com

What I love most about Complete Payroll is the quick resolution and response. There are not many issues, but like anything in life, issues happen. Complete Payroll is the best at acknowledging the issue and resolving the problem quickly. My rep is fantastic to work with, and I refer Complete Payroll whenever I can!

Nancy WoolverFinancial Service Company

I've been very pleased with the service and responsiveness of my CSR, and CP's continued dedication to provide us with all the tools we need to have a successful payroll and HR experience. You are always available when I have a question and always make sure that any problems that arise are worked through to my satisfaction.

Paul CronkFillmore Wesleyan Church
fillmorewesleyan.church

I can not fully express my satisfaction with Complete Payroll's personalized service, directed to my specific business needs. They are always there to make suggestions on how to make my experience better. I highly recommend Complete Payroll to anyone that has a business, large or small. You will not be disappointed!

Paul MartinElite Armed Response Service, LLC

Complete Payroll has, by far, been the easiest and friendliest company we have ever worked with. They are quick to respond to any questions I am having, and they also have a great pricing structure.

Shane GustafsonA Gust of Sun Winery
agustofsun.com

The attention to detail in the customer experience and the consistent friendliness of the Complete Payroll team really make the difference. Liz, Mona, LeeAnne, Brandi, and Lacy have all been great to work with.

Shivaugn AhernCentral American Healthcare Initiative Inc.
cahisalud.org

Complete Payroll's service, loyalty, and family atmosphere is second to none! We NEVER have any mistakes, and payroll is always on time. When I have a "Brain Fart" and forget to call in payroll, my rep Lindsey has my back. Our company will always be with Complete Payroll, and I recommend them to anyone who asks. They get an A++ rating in our book!

Sue HornBrian Horn's Auto Repair, Inc.

We couldn't be happier with Complete Payroll's service. Prompt and professional, every concern or question is addressed immediately. Our rep Lacy is an absolute pleasure to deal with. We have every intention to continue our working relationship with them for years to come. It is a load off to know that this part of our business is "worry free."

Susan MunschEvergreen Trails Campground
evergreentrails.com

We chose Complete Payroll because we get personalized attention for a great price. I always get my questions answered by a competent, patient person who make me feel like a person not an account! My girl Lacy is great!

Teresa BullockSorge's Restaurant
sorges.com

We have been customers for many years. Evolution Software is easy to use but, more importantly, Cindy is an email away and her knowledgeable, efficient, and quick to replies to our questions are appreciated. We're very happy with Complete Payroll.

Teresa JacksonDudley Poultry
dudleypoultry.com

Complete Payroll is always there if we have a problem or need something special! Their response time is AWESOME!

Tina CanaliChemung County SPCA
chemungspca.org

My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!

Denni Harbaugh Independent Title Agency, LLC
fasttitles.com

Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.

Elvira AlettaExplore What's Next
explorewhatsnext.com

On the ball with pertinent payroll and HR topics - love the payroll system and customer service!

Theone KalkinisPeregrine Walton LLC

Things go quite smoothly and I have a very good rep: Megan!

Peter VarlanMitchell T. Yencer
eyesite-ny.com

Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!

Norlene BooneGP Rochester, Inc.
greater-rochester.pauldavis.com

Great customer support and service!

Cindy Van BurenHeritage Packaging
heritagepackaging.com

Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.

Bob BoltKTS Management, Inc
mikes-subs.com

LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!

Rachelle LyonsJD Burkhardt, Inc.

LeeAnn was just wonderful to work with.

Bonnie DeNeefNuttall Warehousing LLC
thegolfcartstore.com

Friendly, answered all my questions, and never felt hurried.

Lisa LyonsAttica Auto Supply Inc

Awesome trainer-- very knowledgeable, friendly and patient!

Allie PhillippiEden Ale House
edenpubny.com

Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!

Jackie AgustaSandvik & Associates Inc
sandvikandassociates.com

Great training easy program to work with.

Joe HansonCBD Best Oil
cbdbestoil.com

The program has met our needs! Actually exceeded them!

Jennifer PaulyThe Lower Niagara River Region Chamber
niagarariverregion.com

Great products, great people and no problems!

Sue BuddHinspergers Poly Industries Inc
hinspergers.com

These little articles are great for managers to learn more about HR needs and requirements!

Naomi ZiembaUniversity At Buffalo Neurosurgery Inc
ubns.com

Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!

Gail StoweStowe Potato Sales

Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.

Amanda HicksRevive Buffalo, LLC
revive-bflo.com

Very friendly staff, and you are always on top of the services you offer.

Nancy MillerN&G Broadway Inc

I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!

Chris SmithGrigg-Lewis Foundation
grigglewis.org

The service that we have received has been EXCELLENT! When I stepped into the payroll position I had many questions and had to call our support person Lindsay Ezard and I can't say enough about her patience and support that she provided me. You are lucky to have her on your team! Over the year we have had different situations that have come up and everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!

Frances SweeneyCPM Golf, LLC
deerfieldcc.com

We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!

Peg MillerFreed Maxick CPAs PC
freedmaxick.com

Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!

Lora MillerTim's Trim Inc
timstrim.com

Ashlee is great to deal with. And before her, LeeAnne was great.

Donna CareyThomas P. Shea Agency
statefarm.com

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com

I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com

When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.

Barbie GozelskiLeRoy Country Club
leroycc.com

Very friendly staff, and you are always on top of the services you offer!

Nancy MillerN&G Broadway Inc

CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com

Love working with CPP. They have made life so much simpler for me.

Nicole BeginTown Of Pembroke
townofpembroke.org

I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!

Laurie KoernerShades Unlimited Inc
shades-unltd.com

Customer Service and payroll representatives are excellent!

Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
jeccabinetmakers.com

The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!

Sally KovatchNothnagle Drilling, Inc
nothnagledrilling.com

For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!

Teri PetersLong Pond Pediatrics
longpondpeds.com

The customer service is beyond compare!

Laura LaneLivingston County Area Chamber Of Commerce
livingstoncountychamber.com

I have recommended Complete Payroll to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but Complete Payroll really works to resolve issues promptly.

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com

We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!

Beau BibeauRochester Dog Walkers LLC
rochesterdogwalkers.com/

Customer Service is awesome! Love Andrea 😀

Margaret UrlacherPittsford Realty Corp

Jo Ann has been our rep and couldn’t imagine starting payroll without her!

Laurie MerrillLight House Station, LLC
thelighthousestation.org

Your personal attention to every client really stands out!

Michelle BromsteadFreed Maxick CPAs PC
freedmaxick.com

I have complete confidence in CPP and my Account Executive, Todd 😀

Janet OlivieriPfisterer Lapp LLC
www.lappinsulators.com

Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!

Liz MaherDiscovery Schoolhouse LLC
discoveryschoolhouse.info

Friendly employees, lots of resources. 

Marybeth SimoneitLaSalle Early Childhood Center Inc
lasalleearlychildhood.webs.com

CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.

Ami BlackmoreExchange Redemption Inc

You have the best employees working for you. They are professional and a delight to work with!

Kathy CassettaCassetta Agency Inc
cassettainsurance.com

I love our CSR Megan. She makes my life so easy. I used to be with one of your competitors and the CSR there treated me like a number. Megan treats me like she is part of my team.

Mark LoganFirst Free Methodist Church
northgatefmc.com/

Any time I need anything we always have a prompt response from you.

Patty DuganLynn-Ette & Sons Inc
lynnettefarms.com/

Great customer service on a personal level.

Linda MooreVHI Building Specialties Inc
vhicabinets.com/

Complete Payroll has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.

Patricia GilbertsonGLG Development Corp.
familyfurnitureperry.com/

Service reps are so helpful and always available. Andrea is the best!

Joe CzernyMercy Flight Inc
www.mercyflight.org/

We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.

Kris DussmannCoordinated Plan Inc
coordinatedplan.com/

Mellisa Furman is my payroll rep and she is the best. No matter how complicated the payroll, she is always available to help me sort through things to get it right.

Nancy ChristodoulidesJW Pepper LLC
servpronorthniagaracounty.com/

You are the best in all areas: Payroll and HR. Thank you!

Joanne BasherMD Meyers Properties LLC
meyersrvs.com/

Fantastic service! Friendly helpful staff. Your company was and is the most sourced not only with payroll needs but also with the update and verbal connection with your clients when it came to the COVID-19 PPP. Believe me when I tell you, I had less help from my bank or my Accountant! Thank you!

Debbie BlacklockBlacklock / Eglin Enterprises, Inc.
consaulautocare.com/

My CSR, Ashley is amazing! I know if ever I need help or have an issue she will do everything she can to help me. And whenever Ashley isn't available everyone who has helped me has been great! It is all about the service I receive from CP that makes me recommend you to anyone who needs a payroll service.

Kelly GilliganRochester Rigging & Erectors, Inc.
rochesterrigging.com/

Efficient, knowledgeable, User-Friendly!

Kathy LottBlowers Agra Service Inc

Customer Service is outstanding. Very knowledgeable about their software. Ahead of the game when new laws are being implemented.

Darlene MartinCreative Food Ingredients
creativefoods.com/

Payroll Software is easy to use and very helpful customer service reps!

Nancy OlsonPride Mark Homes
pmhomes.com/

I always feel confident when I ask them any questions. Answers are very detailed and nothing is left open. Thank you!

Frances SweeneyCPM Golf LLC
deerfieldcc.com/

Our payroll service is prompt and efficient. I very much appreciate the expertise shared with us in regard to all employer responsibilities and regulations.

Jasen MeyersJ. Meyers Contracting LLC

Have sent 3 small businesses your way! Best Payroll Company i have worked with in 20 years. Thank you for the equal respect you give to seasonal employers like myself. Grateful!

Kristin HarringtonKristin Harrington LLC

Your customer service support is second to none.

David SmithCorning Meals On Wheels Inc
cmowheels.com/

Very friendly staff, and you are always on top of the services you offer.

Nancy MillerTown & Country Family Restaurant

Great service, reports are easy to read with large prints and online service is user friendly.

Mary SutterMatrix Machine Specialties Inc
matrixmachinespecialties.com/

We at Barefoot Septic are so grateful we have you for our payroll provider! You are professional, courteous, accurate, timely and on have our backs! Thank you for being so!

Elizabeth BarefootBarefoot Septic & Sewer Inc
barefootseptic.com/

Superior Customer Support! My CSR is Andrea Dimmick and she has gone above and beyond to answer my questions and help me when payroll problems arise.

Cindy VanBurenHeritage Packing
heritagepackaging.com/

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