In Payroll Country, people come first, manners aren't optional and a job isn't done until it is. Sure, we're headquartered in a small, rural town. But Payroll Country isn't just where we're from. It's our philosophy of how business should be conducted. Welcome!
Once we heard a pretty smart guy say…
“As soon as you’re spending more time talking about doing something than actually doing it, you’re doing it wrong.”
Wise guy. In the good way.
In Payroll Country, you are 4 times more likely to have a conversation about how your payroll experience can be improved than you are to have a conversation about buying new/more payroll services.
In Payroll Country, approximately 20% of the focus is applied to sales and marketing.
The other 80% is dedicated to service and support.
Appropriating our assets for our top priority—keeping clients happy— is the best thing we do.
Less talking. More doing.
A dedicated rep that knows you, your business and what the heck they're talking about.
We have full-time employees dedicated to helping you and your team use our software effectively.
It's your data. You should be able to get it however you want. We never charge for custom reports.
You'd be hard pressed to find something our software can't do for you. We've got you covered.
We have an entire team dedicated to making yours go as smoothly as possible. No worries.
There's a pretty good chance we could be saving you some money. Can't leave that out.
Arden NeubauerHunt Hollow Ski Club
Bahar Uttam Soderberg Insurance Services Inc
Bobby LuuKenrick Maintenance Corporation
Bonnie DeneefNuttall Golf Cars Inc
Carol GroverKeuka College
Cathie ReneRochester Hearing and Speech
Cathy PaceFinger Lakes Wrestling Club Inc
Cathy SchuthHilton Health Care PC
Christina WagarDr. Christopher Mozrall
Colleen KollShear Ego Salon & Spa
We moved to Complete Payroll about 3 years ago. It was seamless and working with Lacy Smart on Mondays is a breeze.
Debbie KlymkowBoulevard Van City
Diane RomanoROMOLD Inc.
Dick EakinsNorco Farms
Don CunninghamTown of Bergen NY
Eileen ReevesCatholic Charities
Elmira DewesElite Roasters
Emily WyseWyse Properties
Geri VitulloEnglish Road Pediatrics & Adolescent Medicine, LLC
Gwen JonesMack's Body Shop, Inc.
Howard ClarkeH Clarke Services
Jeff AllenCrossroads House
Jill BonnellSwagelok Western New York
Joanna BatesInn at Houghton Creek
John WorthTown Of Pembroke
Judy McdonaldAntonucci Law Firm
Kelly StephensonThe Service Collaborative of WNY, Inc.
Linda MooreTiffany Transportation Services LTD.
Lisa CarpenterOlean Wholesale Grocery Coop., Inc.
Nancy WoolverFinancial Service Company
Paul CronkFillmore Wesleyan Church
Paul MartinElite Armed Response Service, LLC
Shane GustafsonA Gust of Sun Winery
Shivaugn AhernCentral American Healthcare Initiative Inc.
Sue HornBrian Horn's Auto Repair, Inc.
Susan MunschEvergreen Trails Campground
Teresa BullockSorge's Restaurant
Teresa JacksonDudley Poultry
Tina CanaliChemung County SPCA
My CSR, Andi Dimmick, is The Bomb! She's always friendly, cheery, and with all her clients, makes me feel like she has carved time out for ME. Her customer service is AWESOME, and the personal touch means so much!
Denni Harbaugh Independent Title Agency, LLC
Everyone I talk to at CP is friendly and tries to help. If they don't have a ready answer, that's OK. They take the time to find one. Website is user friendly, too. The actual operation of payroll is dependable and reliable.
Elvira AlettaExplore What's Next
On the ball with pertinent payroll and HR topics - love the payroll system and customer service!
Theone KalkinisPeregrine Walton LLC
Things go quite smoothly and I have a very good rep: Megan!
Peter VarlanMitchell T. Yencer
Kari Sutton and her team always are there ready to help me with any questions or concerns. The reports are easy to read and complete with the data I need for the job! Thank you, Kari!
Norlene BooneGP Rochester, Inc.
Great customer support and service!
Cindy Van BurenHeritage Packaging
Easy to use! My rep, Ashlee Adams gives great customer service, and I love the options you have while still being affordable.
Bob BoltKTS Management, Inc
LeeAnne was very helpful in explaining the program with me and answered all my questions. I look forward to trying it out on my own next week!
Rachelle LyonsJD Burkhardt, Inc.
LeeAnn was just wonderful to work with.
Bonnie DeNeefNuttall Warehousing LLC
Friendly, answered all my questions, and never felt hurried.
Lisa LyonsAttica Auto Supply Inc
Awesome trainer-- very knowledgeable, friendly and patient!
Allie PhillippiEden Ale House
Lee Anne is a wonderful trainer. Concise and clear. A pleasure!!
Jackie AgustaSandvik & Associates Inc
Great training easy program to work with.
Joe HansonCBD Best Oil
The program has met our needs! Actually exceeded them!
Jennifer PaulyThe Lower Niagara River Region Chamber
Great products, great people and no problems!
Sue BuddHinspergers Poly Industries Inc
These little articles are great for managers to learn more about HR needs and requirements!
Naomi ZiembaUniversity At Buffalo Neurosurgery Inc
Love working with Complete Payroll, especially with Joann Gaedeke. She is amazing! Very thorough and accurate; takes the pressure from me! Love it!
Gail StoweStowe Potato Sales
Jennifer Strait is our AE and she was the reason we switched. She was, and continues to be a great reference anytime I have a question or need direction.
Amanda HicksRevive Buffalo, LLC
Very friendly staff, and you are always on top of the services you offer.
Nancy MillerN&G Broadway Inc
I appreciate updates that Complete Payroll provides. Site is easy to navigate. Our rep, Karla, is so accommodating and friendly. We appreciate her also. So happy we made the switch to Complete Payroll!
Chris SmithGrigg-Lewis Foundation
The service that we have received has been EXCELLENT! When I stepped into the payroll position I had many questions and had to call our support person Lindsay Ezard and I can't say enough about her patience and support that she provided me. You are lucky to have her on your team! Over the year we have had different situations that have come up and everyone that I have had contact with is professional, knowledgeable, and personable. I have received many calls from your competitors wanting to talk to us but I tell them I am very happy with our service!
Frances SweeneyCPM Golf, LLC
We are an accounting firm and do not advise our clients on HR issues. You provide a wealth of TIMELY information in this area which I direct them to. You make my job so much easier!!
Peg MillerFreed Maxick CPAs PC
Great company to work with. Wonderful people; knowledgeable, helpful, and friendly!
Lora MillerTim's Trim Inc
Ashlee is great to deal with. And before her, LeeAnne was great.
Donna CareyThomas P. Shea Agency
Great customer service on a personal level.
Linda MooreVHI Building Specialties Inc
I have worked with two other payroll companies and Complete Payroll has been the best in payroll custom packages and customer support! The payroll reports are readable with larger font when printed and program is user friendly.
Mary SutterMatrix Machine Specialties Inc
When I need something, you always help. You're easy to get ahold of; you DON’T put me on hold! I get to email or talk to a real person (Lindsay) and she's always consistent.
Barbie GozelskiLeRoy Country Club
Very friendly staff, and you are always on top of the services you offer!
Nancy MillerN&G Broadway Inc
CPP has resources that consistently monitor payroll regulations at all levels that ensures compliance. This is a great boon for a small business with limited personnel.
Patricia GilbertsonGLG Development Corp.
Love working with CPP. They have made life so much simpler for me.
Nicole BeginTown Of Pembroke
I like that you are a home-based company and I know I won't be talking to someone in another state. It is easy and convenient!
Laurie KoernerShades Unlimited Inc
Customer Service and payroll representatives are excellent!
Helen CunninghamJeffrey Ellis Carl Cabinetmakers Inc.
The program works very well for our company. We like the virtual payroll option and our Account Representative, Ashley, is always very responsive and helpful!
Sally KovatchNothnagle Drilling, Inc
For 11+ years, Andrea Dimmick has been our CSR. She is extremely competent, helpful, responsive. Evolution portal, once trained, is easy to use and again, if we ever run into an issue, Andrea walks us right through. I would highly recommend... and have!
Teri PetersLong Pond Pediatrics
The customer service is beyond compare!
Laura LaneLivingston County Area Chamber Of Commerce
I have recommended CPP to my clients for years. You have the best customer service of any payroll company I deal with. I know that mistakes will happen on occasion, but CPP really works to resolve issues promptly.
Elizabeth BarefootBarefoot Septic & Sewer Inc
We are a Complete Payroll customer and have been very happy with our relationship. We have had no problem referring CPP to our business owner clients.
Kris DussmannCoordinated Plan Inc
We are so grateful for your company. Our service rep Megan Schiske has been incredible to work with for over three years now. We love that you are small and local, and we love the personalized service we receive. Thank you!
Beau BibeauRochester Dog Walkers LLC
Customer Service is awesome! Love Andrea 😀
Margaret UrlacherPittsford Realty Corp
Jo Ann has been our rep and couldn’t imagine starting payroll without her!
Laurie MerrillLight House Station, LLC
Your personal attention to every client really stands out!
Michelle BromsteadFreed Maxick CPAs PC
I have complete confidence in CPP and my Account Executive, Todd 😀
Janet OlivieriPfisterer Lapp LLC
Our payroll specialist, Ashlee Adams, is extremely knowledgeable, helpful and quick to respond to all questions and concerns. She has alleviated many stressful situations for our company and is a true pleasure to work with! Thank you Ashlee!
Liz MaherDiscovery Schoolhouse LLC
Friendly employees, lots of resources.
Marybeth SimoneitLaSalle Early Childhood Center Inc
CPP has been a pleasure to work with. Very responsive to any questions or issues. I absolutely trust CPP to do things correctly.
Ami BlackmoreExchange Redemption Inc
You have the best employees working for you. They are professional and a delight to work with!
Kathy CassettaCassetta Agency Inc