External Trainer
Our award-winning distribution team has helped fuel rapid growth that just earned us a spot on the Western New York's Fast Track Companies list.
Not bad for a company that's been around for more than a quarter century.
Position Summary
This position is responsible for conducting training programs for clients and providing product demos for prospects. This role will be responsible for analyzing training needs, maintaining training curriculum and delivering courses.
The External Trainer will be responsible for reporting measurements of training needs and results, document training materials and continue to keep materials updated as training courses and programs change.
Reports To:
Ashley Hamilton
IMPLEMENTATION MANAGER
CJ Maurer (former)
Marketing
Combine the security of a company that's been around for over 27 years with the excitement of a growing organization where everybody can influence the future and you've got a pretty special place to work.
Kelley Carson
Training
I can honestly say that this is the best place I've ever worked and I'm honored to be a part of Payroll Country.
Mel Sickles
Packout
From the beginning of my employment it has felt like family. Everyone is willing to lend a helping hand just like our families outside of work.
Todd Caroccio
Sales
Interactions with top level management aren't something that's reserved for the "elite" few employees, but something that occurs on a daily basis.
Joe Peluso
Marketing
I have been working at Complete Payroll for over a year and I can tell you this: Payroll Country is not just a clever tagline. It's real. It exists. And everyone here both feels it and contributes to it. This place is special.
Brad Zattosky (former)
Sales
The family setting is what attracted me to Complete Payroll. It's a family-owned, local company, and there is value here that you just dont get at other places, especially in the corporate world.
Jennifer Strait
Sales
As a member of both the Evans and Southtowns Chambers of Commerce, I am building relationships with a lot of people and really getting to know them. Complete Payroll gives me the resources and the tools that I need to help them out. It's a great feeling!
Jennifer Roche (former)
Sales
Complete Payroll truly is a family environment. We all know each other. We all care about each and every person as an individual. I think that's why, as a company, we do so well.
Marty Grisanti (former)
Sales
My favorite thing about Complete Payroll is the people. There is unlimited support from CSR's, TSR's (implementation), the managers... everyone is there for you. Getting a call from our Sales Director or CEO congratulating you on having a good month goes a long way, in my eyes.
Rob Kropczynski
Sales
My favorite thing about working at Complete Payroll is the flexibility. With having three boys, my wife, and the dog, we have a lot going on, especially after hours. So, it's great to be flexible with what I do during the day, so I can enjoy all of those things with my family.
Essential Functions
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Providing client training for new, current and prospect clients as needed using screen sharing software
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Conducting trainings in person may be required in some situations
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Participating in designated client calling, scheduling and other retention oriented programs.
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May include participating in conducting branch-training sessions.
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Keeping abreast of software changes, major changes and trends in the PC industry, and changes in wage and tax law.
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Maintaining training materials for clients
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Formulate teaching outline and determine instructional methods such as individual training, group instruction, demonstrations, conferences, meetings and workshops
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Select or develop teaching aids such as training materials, demonstration models, multimedia visual aids, computer tutorials, and reference works
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Develop strong relationship with all departments to coordinate appropriate client training and follow up and receive feedback
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Must be able to react positively to continued change and help lead the way forward to include new developments in training.
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Excellent written and oral communication skills are necessary to provide quality training programs
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Ability to read and interpret documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
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Will participate in a wide-range of company projects and trainings
Non-Essential Duties
- Train internal personnel on Payroll software, Aux software, and Payroll topics
- Maintaining internal Policies and Procedures
- May include participating conducting branch-training sessions
- Special projects assigned by Executive Management
- Miscellaneous duties as assigned by management
Minimum Qualifications (Knowledge, Skills and Abilities)
- Bachelor’s Degree in related field
- Minimum 3 years demonstrated training experience
- Effective interpersonal communication skills, both written and verbal with all levels of management, co-workers and clients
- Proficiency of Windows, Power Point, Word and Excel or similar programs required
- Leadership skills to effectively direct trainees while in a training environment and ability to properly evaluate comprehension and application of subject material
- Requires initiative, motivation, creativity and ability to understand many areas of expertise
- Must be customer service driven
- Proven presentation and facilitation skills
- Position continually requires demonstrated poise, tact and diplomacy
- Strong planning and organizational skills
- Ability to write routine reports and correspondence
- Ability to function independently in a multi-task environment, as well as part of a team
- Ability to establish and maintain effective working relationships with other management staff, employees, customers, etc
- Pleasant and cooperative attitude with co-workers
Decision-Making Latitude
- Making decisions about training methods and schedules.
- Making decisions that assist clients and staff in getting their payroll done in the most accurate and efficient manner.
- Using independent judgment to build and maintain solid client relationships.
Supervisory Responsibilities
- The external trainer will be responsible for overseeing clients during their training time.
Equipment/Software Used
- Personal Computer, Internet, Calculator, MS Office (Word, Excel) Evolution payroll software, Paytrain payroll training software, CRM software, Time- keeping software, screen sharing software
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include those associated with data entry.
The noise level in the work environment is usually low to moderate.
Working Conditions:
The scheduled workweek is a 5-day workweek - hours are 8:30 AM to 5:00 PM Monday through Friday with a 30-minute lunch break.
Careers Flourish in Payroll Country
Excellent Compensation
A fair, market-rate base wage. We'll talk about that some more.
Benefits
Medical, Dental, 401(k), PTO, Long Term Disability, Tuition Reimbursement, Holiday Pay and more!
Paid Training
We've got some awesome people and tools that will train you on the most innovative sales practices.
Advanced CRM
We use HubSpot, one of the best CRMs on the market - complete with all the bells and whistles.
How We Work
There is structure, and you will be supported, but we want you to be autonomous, creative and to make it your own. We also believe in and encourage a strong work/life balance.
Why Payroll Country?
We are a close-knit family that thrives on growing through collaboration. Click to read the "Payroll Country Manifesto" and learn more about who we are and (more importantly) why we are.
Ready to Join the Team?
What we do as a company happened almost by accident. We could have done a lot of things. But - who we are - happens on purpose (and with purpose) every day. There's nothing we value more as a company than one another. That's why you're gonna love it in Payroll Country!