Tax Manager (Perry, NY)

Position Summary

This position is responsible for managing our Tax Department.

The Tax Manager will assist in hiring, disciplinary actions, as well as monitoring workload of the tax department. They will also ensure that Complete Payroll client’s filings and tax payments are being done timely and in compliance of any state, local and federal payroll tax regulations. The Tax Manager will be responsible for troubleshooting issues that Tax Specialists cannot resolve. Keep track of reoccurring notices and provide suggestions on process improvements. The Tax Manager will be responsible for keeping up and keeping track of industry trends.

Reports to: Chief Operations Officer

Office: Perry, NY

Essential Functions

• Responsible for the daily functions of the tax department
• Manage the workloads of the department through metrics
• Make sure that all processes of the Tax department have procedures and are well documented.
• Assist team members with tax notices or questions that arise daily
• Coordinate and assist with the training of any new Tax Specialist
• Keep track of communication of the tax department with other departments in the company.
• Oversee projects for the department as needed
• Responsible for making sure that Quarter and Year End filings are completed, as well as the scheduling and delegating of the required duties during those Quarters
• Conduct Semi-Monthly 1 on 1s with each Tax Specialist
• Maintain privacy of sensitive and confidential information
• Will participate in a wide-range of company projects and events

 

Minimum Qualifications (Knowledge, Skills and Abilities)

• BA in Business Administration or related field is preferred or equivalent experience.
• 5 years of management-level experience is required.
• Excellent computer skills including MS Office applications (Word, Excel, PowerPoint), Google environment are required.
• Experience with payroll software a plus.
• Familiarity with state and federal tax regulations is a plus.
• Must be a self-starter with excellent interpersonal, presentation and communication skills
• Must be efficient with strong attention to detail.
• Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information
• Must have strong skills in organization and planning
• Demonstrated ability to work independently and exercise sound judgment and problem-solving.
• Proven ability to manage projects.
• Ability to prioritize tasks, confidentiality in maintaining sensitive information.
• Internet savvy.

Who We Are

Complete Payroll is a family owned business that has been providing payroll, timekeeping and HRIS solutions to local businesses (across 49 states) primarily in WNY for over 25 years.  We pride ourselves on the fact that we have 3 times the amount of employees on the service end than the sales end. We are focused on ensuring that our clients know who is handling their payroll and feel like they can get answers when they need them.  We know that not every solution that we provide to our clients should be the same, so we focus on only providing the services that they need. We have a team of dedicated transition specialists to welcome every single client on board and ensure that their experience with our company is seamless and hassle free right from the start.  Most importantly, we provide each client with one single customer service representative to work with every step of the way, not a call center. This is why we are proud to say that we have been able to retain over 90% of our client base consistently. Our Account Executives don’t answer customer complaints or billing issues all day long because frankly, we don’t have many.