Payroll Implementation Specialist (Perry, NY)

Position Summary

Our Payroll Implementation Specialists truly put the “welcome” in “Welcome to Payroll Country”. When a new client joins Complete Payroll, our award-winning implementation team works closely with them to ensure that their onboarding process goes smoothly. An efficient, seamless transition is crucial to customer satisfaction, which is at the heart of every action we take in Payroll Country. Our new Payroll Implementation Specialist will share our commitment to providing a second-to-none experience for every client, every time. They will be highly organized, thorough, an effective written and verbal communicator, have a razor-sharp attention to detail, and be someone that everyone in Payroll Country loves working with!

Reports to: Implementation Services Manager

Office: Perry, NY

Essential Functions

As Payroll Implementation Specialist, you will be responsible for:

• Organizing client information to assure accurate entry of Tax liabilities, employee demographics and year to date paycheck information
• Enter general ledger from chart of accounts
• Program time off formulas from client’s time off policy into payroll software
• Client communication in a timely fashion to ensure every deadline is met
• Uses effective problem solving skills to resolve data discrepancy issues
• Able to provide and/or receive feedback from supervisor and apply constructive criticism
• Follow documented company procedures to accomplish day to day work
• Provide ongoing maintenance for current clients.
• Provides support to the Implementation Service Manager

Minimum Qualifications (Knowledge, Skills and Abilities)

• High school diploma is required. Associate Degree or higher in Business related field would be an asset
• Customer Service experience
• Self Motivated and goal oriented
• Demonstrated ability in problem solving
• PC literate, Microsoft Office (Excel, Word)
• Strong focus on customer satisfaction, quality service and detail
• Ability to meet deadlines
• Flexibility to work in a team environment as well as individually
• Excellent telephone skills and Professional telephone etiquette
• Sufficient skill to type and enter alpha and numeric data at the rate of 40 words per minute
• Payroll Knowledge and/or Project Management experience are a plus

Working Conditions

The scheduled workweek is a 5-day workweek - hours are Monday through Friday 8:30 AM to 5:00 PM, with a   30-minute lunch break. Pre-Approved overtime may be required.

Who We Are

Complete Payroll is a family owned business that has been providing payroll, timekeeping and HRIS solutions to local businesses (across 49 states) primarily in WNY for over 25 years.  We pride ourselves on the fact that we have 3 times the amount of employees on the service end than the sales end. We are focused on ensuring that our clients know who is handling their payroll and feel like they can get answers when they need them.  We know that not every solution that we provide to our clients should be the same, so we focus on only providing the services that they need. We have a team of dedicated transition specialists to welcome every single client on board and ensure that their experience with our company is seamless and hassle-free right from the start.  Most importantly, we provide each client with one single customer service representative to work with every step of the way, not a call center. This is why we are proud to say that we have been able to retain over 90% of our client base consistently. Our Account Executives don’t answer customer complaints or billing issues all day long because frankly, we don’t have many.