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Payroll Implementation Specialist (Perry, NY)

Join Our Implementation Team

Our award-winning Implementation Services team fueled the rapid growth that has earned us spots on the Western New York's "Fast Track Companies" list (2017 & 2018), and on the "Best Places to Work" list every year since 2014. 

Not bad for a company that's been around for more than a quarter century.

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Position Summary

Our Payroll Implementation Specialists truly put the “welcome” in “Welcome to Payroll Country”. When a new client joins Complete Payroll, our award-winning implementation team works closely with them to ensure that their onboarding process goes smoothly. An efficient, seamless transition is crucial to customer satisfaction, which is at the heart of every action we take in Payroll Country. Our new Payroll Implementation Specialist will share our commitment to providing a second-to-none experience for every client, every time. They will be highly organized, thorough, an effective written and verbal communicator, have a razor-sharp attention to detail, and be someone that everyone in Payroll Country loves working with!


Reports to: Implementation Services Manager

Office: Perry, NY

Combine the security of a company that's been around for over 27 years with the excitement of a growing organization where everybody can influence the future and you've got a pretty special place to work.

CJ MaurerMarketing

I can honestly say that this is the best place I've ever worked and I'm honored to be a part of Payroll Country.

Kelley CarsonTraining

From the beginning of my employment it has felt like family. Everyone is willing to lend a helping hand just like our families outside of work.

Mel SicklesPackout

Interactions with top level management aren't something that's reserved for the "elite" few employees, but something that occurs on a daily basis.

Todd CaroccioSales

I have been working at Complete Payroll for over a year and I can tell you this: Payroll Country is not just a clever tagline. It's real. It exists. And everyone here both feels it and contributes to it. This place is special.

Joe PelusoMarketing

The family setting is what attracted me to Complete Payroll. It's a family-owned, local company, and there is value here that you just dont get at other places, especially in the corporate world.

Brad ZattoskySales

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As a member of both the Evans and Southtowns Chambers of Commerce, I am building relationships with a lot of people and really getting to know them. Complete Payroll gives me the resources and the tools that I need to help them out. It's a great feeling!

Jennifer StraitSales

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My favorite thing about working at Complete Payroll is the flexibility. With having three boys, my wife, and the dog, we have a lot going on, especially after hours. So, it's great to be flexible with what I do during the day, so I can enjoy all of those things with my family.

Rob KropczynskiSales

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Complete Payroll truly is a family environment. We all know each other. We all care about each and every person as an individual. I think that's why, as a company, we do so well.

Jennifer RocheSales

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My favorite thing about Complete Payroll is the people. There is unlimited support from CSR's, TSR's (implementation), the managers... everyone is there for you. Getting a call from our Sales Director or CEO congratulating you on having a good month goes a long way, in my eyes.

Marty Grisanti (former employee)Sales

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Essential Functions

As Payroll Implementation Specialist, you will be responsible for:

  • Organizing client information to assure accurate entry of Payroll data, to include tax liabilities, employee demographics, and year to date paycheck information. Implementation management of Payroll, Human Resource, Time and Attendance, General Ledger, and Time Off Accrual system configuration.
  • Client communication in a timely fashion to ensure every deadline is met
  • Uses effective problem-solving skills to resolve data discrepancy issues
  • Able to provide and/or receive feedback from supervisor and apply constructive criticism
  • Follow documented company procedures to accomplish day to day work
  • Provide ongoing maintenance for current clients.
  • Provides support to the Transition Service Implementation Team


Minimum Qualifications (Knowledge, Skills and Abilities)

  • Bachelor degree in Business administration or related field
  • Minimum of 2 years of management level experience is required, 5 plus years is preferred.
  • Payroll Knowledge, Software Application configuration and
  • Project Management experience required
  • Strong analytical skills
  • Self-starter with excellent interpersonal and communication skills
  • Strong leadership capabilities.
  • Excellent computer skills including all MS Office applications (Word, Excel, PowerPoint) and Google suite required.
  • Must be numbers-oriented and be creative with project work.
  • Must be efficient with strong attention to detail.
  • Must have strong customer support orientation (for internal/external clients)
  • Demonstrated professional demeanor, and the ability to maintain confidential information.
  • Must have strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment.


Working Conditions

The scheduled workweek is a 5-day workweek - hours are Monday through Friday 8:30 AM to 5:00 PM, with a   30-minute lunch break. Pre-Approved overtime may be required.

badgeAwarded "Best Places to Work" by Buffalo Business First in 2014, 2015, 2016, 2017, 2018 and 2019


badgeRecognized as a "Fast Track Company" by Buffalo Business First for 2017 and 2018


badgeAwarded 2017's "Large Business of the Year" for Wyoming County 

PayrollCountry_V4R1-Short Intro

Who We Are

Complete Payroll is a family owned business that has been providing payroll, timekeeping and HRIS solutions to local businesses (across 49 states) primarily in WNY for over 25 years.  We pride ourselves on the fact that we have 3 times the amount of employees on the service end than the sales end. We are focused on ensuring that our clients know who is handling their payroll and feel like they can get answers when they need them.  We know that not every solution that we provide to our clients should be the same, so we focus on only providing the services that they need. We have a team of dedicated transition specialists to welcome every single client on board and ensure that their experience with our company is seamless and hassle-free right from the start.  Most importantly, we provide each client with one single customer service representative to work with every step of the way, not a call center. This is why we are proud to say that we have been able to retain over 90% of our client base consistently. Our Account Executives don’t answer customer complaints or billing issues all day long because frankly, we don’t have many. 

Careers Flourish in Payroll Country

Excellent Compensation

Excellent Compensation

A fair, market-rate wage. We'll talk about that some more.



Medical, dental, 401(k), PTO, long term disability, education reimbursement, holiday pay and more.

Paid Training

Paid Training

We've got some awesome people and tools that will train you on the payroll and HR industry.

Advanced CRM

Advanced CRM

We use BureauLink, one of the best payroll CRMs on the market - complete with all the bells and whistles.

Supportive Team

Supportive Team

The team at Complete Payroll is the hardest-working and most supportive team you will ever join.

What is Payroll Country?

What is Payroll Country?

We are a close-knit family that thrives on collaboration. Read the Payroll Country Manifesto to learn more about who we are and (more importantly) why we are.

Think You're Ready for a Move to the Country?

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EOE Statement: All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hard-working professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of Complete Payroll, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.