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Human Resources Manager (Perry, NY)

At the heart of Payroll Country is a robust Human Resources team that has helped fuel rapid growth and has earned us spots on the "Best Places to Work" list every year since 2014, and on Western New York's "Fast Track Companies" list for 2017 & 2018. 

Not bad for a company that's been around for more than a quarter century. 

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Position Summary

In Payroll Country, our HR Manager has the best job, He or she likes to get their hands dirty working in the day-to-day HR operations, but can sit back and look at the big picture. As part of a growing organization, you will help lead the way on how that growth shapes the workplace.


Reports to: CEO

Office: Perry, NY

Employee Testimonials

Check out what some of your future co-workers have to say about working in Payroll Country

Combine the security of a company that's been around for over 27 years with the excitement of a growing organization where everybody can influence the future and you've got a pretty special place to work.

CJ MaurerMarketing

I can honestly say that this is the best place I've ever worked and I'm honored to be a part of Payroll Country.

Kelley CarsonTraining

From the beginning of my employment it has felt like family. Everyone is willing to lend a helping hand just like our families outside of work.

Mel SicklesPackout

Interactions with top level management aren't something that's reserved for the "elite" few employees, but something that occurs on a daily basis.

Todd CaroccioSales

I have been working at Complete Payroll for over a year and I can tell you this: Payroll Country is not just a clever tagline. It's real. It exists. And everyone here both feels it and contributes to it. This place is special.

Joe PelusoMarketing

Who You Are

We are seeking hard-working candidates with a passion for helping people, being flexible, and having fun while motivating and nurturing a great company culture.

If you are an experienced Human Resources professional, confident, caring, and can work both autonomously and as part of team, then you’ll have a home in Payroll Country.



What will you do:

You will be in charge of the day-to-day functions of the department, serving as a liaison between employees and management in several HR areas:

Employee Relations and performance management:

  • Partner with our leadership team to communicate various HR policies, procedures, laws, standards, and government regulations.
  • Act as a liaison between employees and management to address questions or concerns.
  • Conduct investigations into alleged discrimination, employee relation, and ethical issues as needed; recommend and implement appropriate corrective actions.
  • Provide management with direction and counseling to resolve employee relations issues
  • Administer employee rewards and recognition programs.
  • Support the annual goal and performance evaluation process and, as needed, performance improvement plan (PIP) process.
  • Manage the annual performance and merit increase process.
  • Coach leadership on issues including application of HR policies and processes, restructuring, and complex employee issues. May coach employees on people management, career development, personal leadership, etc.
  • Advise employees on career development, interpretation of company policies, and other aspects of the employment relationship.


  • Keep records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
  • Work with management for employee exit strategies, and prepare employee separation letters and related documentation
  • Represent the organization at unemployment and workers compensation hearings and investigations.
  • Be familiar with FMLA, Worker’s Comp, STD and LTD laws.

Compensation and Benefits Administration:

  • Manage organizational compensation ensuring that pay, rewards and benefits are in support of organizational objectives, and are managed competitively against identified external competitors for key positions.
  • Administer all benefit plans including enrollment, record-keeping, resolving employee benefit issues, compliance testing, and verifying bills. Administer COBRA and FMLA as well.

HR Compliance:

  • Maintain knowledge of legal Federal and State requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
  • Continuously update company policies and procedures to ensure compliance.

Talent Acquisition and Workforce Planning:

  • Plan and conduct new employee orientation to foster positive attitude toward company goals.
  • Source talent both internally and externally, and propose creative solutions to leadership to address talent gaps.
  • Coordinate recruitment efforts for assigned roles including job description creation, pre-employment testing when applicable, etc.


  • Practical knowledge and hands-on experience with payroll (processing, generating reports, monitoring and tracking data, deductions and adjustments, auditing payroll register, etc) 



Minimum Qualifications

  • Bachelor's degree in Human Resources, business, or related discipline preferred, or equivalent combination of education and experience will be considered.
  • A minimum of 5+ years of progressive Human Resources leadership experience.
  • Broad generalist background including talent acquisition, employee relations, performance management, as well as compensation and benefits.
  • Comprehensive knowledge local, state and federal employment laws.
  • Payroll processing experience.
  • Demonstrated ability to handle confidential information.
  • Ethical conduct and interpersonal skills are a must.
  • Experience in the administration of benefits programs such as Health/ Dental, retirement plans, etc.
  • Excellent ability to multi-task and prioritize in a busy, fast growing environment.
  • Demonstrated ability to improve employee morale.
  • Exceptional interpersonal communication and relationship-building skills.
  • Ability to be resourceful, demonstrate business acumen, creative thinking skills and be able to act as a decision maker.


  • PHR/SPHR or SHRM-CP/SHRM-SCP credential are a plus

badgeAwarded "Best Places to Work" by Buffalo Business First in 2014, 2015, 2016, 2017, 2018 and 2019


badgeRecognized as a "Fast Track Company" by Buffalo Business First for 2017 and 2018


badgeAwarded 2017's "Large Business of the Year" for Wyoming County 

Who We Are

Complete Payroll is a fast-growing, family-owned and operated business that has been providing payroll, timekeeping, and HRIS solutions to local businesses (across 49 states) primarily in WNY for over 27 years. We pride ourselves on the fact that we have 3 times as many employees on the service end than the sales end. We are focused on ensuring that our clients know who is handling their payroll, and feel confident that they can get answers when they need them. We know that not every solution that we provide to our clients should be the same, so we focus on only providing the services that they need.

Careers Flourish in Payroll Country

Excellent Compensation

Excellent Compensation

A fair, market-rate base wage. We'll talk about that some more.



Medical, Dental, 401(k), PTO, Long Term Disability, Tuition Reimbursement, and Holiday Pay are some of the features of our attractive benefits package.

Paid Training

Paid Training

Your success is our success. And we've got some awesome people and resources that will give you all of the tools and training you'll need to get there.

How We Work

How We Work

There is structure, and you will be supported, but we want you to be autonomous, creative and to make it your own. We also encourage a strong work/life balance.

What is Payroll Country?

What is Payroll Country?

We are a close-knit family that thrives on collaboration. Read the Payroll Country Manifesto to learn more about who we are and (more importantly) why we are.

Think You're Ready for a Move to the Country?

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EOE Statement: All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hard-working professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of Complete Payroll, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.